Problem: You are trying to display products in the 'Heat exchangers' category on your website after migrating a development page, but the products are not appearing, resulting in an empty page. Solution: 1. Complete the translation of the last two products in the 'Heat exchangers' category. You can do this by visiting the product editing page here. 2. After completing the translations, check the English page on the front end to see if the products appear. 3. Ensure that the product post type is set to "Translate - only show translated items" in the WPML-> Settings-> Post Type Translation section. This setting ensures that the archive page will only show products that have been translated into the language being viewed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to see the English address and phone number in the Divi footer when switching to the English version on their website.
Solution: We recommend checking if the footer template is correctly translated and published. Here are the steps to follow: 1. Navigate to Divi >> Theme Builder. 2. Edit the Global Footer to verify its name. 3. Go to WPML >> Translation Management to check if the footer template is listed and translated. 4. If it is not translated, please proceed with the translation and then verify the changes on the frontend.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: If you're experiencing a blank page when trying to translate a product using the WooCommerce Multilingual & Multicurrency plugin, it might be related to your browser. Solution: We recommend trying the following steps: 1. Check if the issue persists in a different browser. As noted in your case, switching from Firefox to Chrome resolved the issue. 2. If changing browsers does not solve the problem, it could be related to specific settings or addons in your browser. Unfortunately, we have not been able to pinpoint which setting or addon might be causing this issue.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
