Problem: You are trying to add a language switcher to the menu on your website, but the switcher icon does not appear in the menu. Solution: We have identified that the issue might be due to the Avada Header (Header setro 2 – Home page – cs) not being translated into English. To resolve this, please translate the header into English by navigating to Avada > Layout Sections, and clicking the plus sign to add a translation to English.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is experiencing issues with the synchronization of some menu items when switching languages on their website. Despite following the WPML documentation for translating menus, certain items like 'Home > Úvod' and 'About us > O nás' are not working correctly. Solution: 1. Ensure you have a full backup of your site. 2. Navigate to WPML → WP Menu Sync and click the Sync button to review and apply suggested changes. 3. For unresolved items or custom links, use WPML → String Translation to add necessary translations. 4. Revisit WPML → WP Menu Sync and perform the sync again. 5. Manually adjust the menu in Appearance → Menus, ensuring each language's menu matches the intended structure and save the changes. 6. If issues persist, disable any redirections that might be hiding certain language versions of the site, as found in the site's redirection settings. 7. Address any visible errors in the WPML support page.
If these steps do not resolve the issue, it may be due to specific configurations or conflicts on your site. We recommend visiting our known issues page to check for similar problems and solutions. Ensure you are using the latest versions of all themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client needed to translate the 'Next' and 'Previous' expressions on the Blog page of a multilingual website using the Avada theme and WPML. The expressions were saved in the admin but not displayed on the front-end. Solution: After gaining temporary admin access to the site, we discovered that the strings in question were located under the 'Avada' domain in the WPML String Translation interface (it was also needed to scan the theme for strings on WPML -> Theme and plugins localization
). We guided the client to navigate to WP-Admin -> WPML -> String Translation to find and translate the necessary strings.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client needed advice on translating Gravity Forms into English, German, and Czech, and inquired about the use of .po files for translations.
Solution: We informed the client that the .PO file included with the Gravity Forms plugin is mainly for translating the plugin's static strings and does not cover the translations for the default forms. We advised the client to use the WPML plugin to translate the forms, as they already have the Gravity Forms Multilingual plugin installed. We provided a step-by-step guide on how to translate Gravity Forms:
Additionally, we mentioned that if the client has a .PO file containing the form translations, they can import it via
WPML > String Translation
in the Import / export .PO section, which will apply the translations to the form.
If this solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
