Problem: The client is experiencing issues with syncing product gallery images across different languages on their WooCommerce site. The main language displays all images, but the translated languages do not. Additionally, categories and filters are missing on the shop page in English and Spanish.
Solution: First, ensure that the correct options are selected in the WooCommerce product settings before translating the product. If the gallery images still do not appear in translations, follow these steps: 1. Navigate to "WPML > Settings" and scroll down to the "Media Translation" section. 2. Click the 'Start' button, ensuring the options shown in the provided screenshot are selected. If the issue persists, check if the translation preference for the field storing the Gallery images is set to "Don't Translate". Change this setting to "Copy" and save the product without making any changes. This should resolve the issue. For any products where the gallery still isn't visible, open the default product and save it without making any changes. Alternatively, use the "Quick Edit" option under the product name where the gallery is not showing, and save without modifying anything.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at our support forum.
