Problem: The client is experiencing issues with ACF shortcodes not pulling data correctly when used with WPML and Bricks Builder. Solution: First, we asked the client to confirm the issue by replicating steps in our sandbox environment, which involved setting up specific plugins and configurations. The steps included activating only Bricks Builder, Advanced Custom Fields Pro, and WPML Multilingual CMS (and String Translation), creating an ACF field assigned to pages, setting the field to 'Translate' in WPML settings, and inserting the field in a page using Bricks Builder. After the client confirmed the issue, our second-tier team discovered that the ACF Field Group was translated, but its translation was missing the dynamic field. We resolved the issue by setting the CPT 'acf-field-group' to 'Don't translate' in WPML settings, which was previously set to 'Translatable – use translation if available or fallback to default language'.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The Danish and English attributes for WooCommerce are switched for some attributes and not for others. Solution: If you're experiencing this issue, we recommend you go to WPML-> Taxonomy Translation, select the product attributes, and ensure that they are in the correct language.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where the names of attributes are not correlating, with some appearing in Danish and others in English, Solution: We recommend checking the settings in WPML -> Taxonomy Translation. This section allows you to manage and synchronize the translations of your taxonomy terms to ensure consistency across different languages. If you need further assistance, please visit our support forum. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is outdated or not applicable to your case, please open a new support ticket.
Problem: The client is unable to see any products on the English version of their page, where they expect to see a product carousel. The products are visible on the Danish version of the site. Solution: We recommend editing the page in the default language using Elementor. Replace the products widget with the products grid widget, then update the page in the default language and its translation. After these steps, check if the translated products appear correctly on the front end.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where a WooCommerce product is available in the Danish base language but not in the German translation on their WordPress site using WPML. Solution: We recommended the following steps to resolve the issue: 1. Ensure that all editing of the product page in the base language is completed and closed. 2. Update the product in the base language and then update the translation to synchronize the product data across languages. 3. If the issue persists, it might be related to caching or API integration with external inventory management systems like Rackbeat. In such cases, we suggest: - Going to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting. - Select options to sync the variation, including product stock quantity and status. If these steps do not resolve the issue, we recommend setting up a minimal environment by deactivating all plugins except for WPML and WooCommerce, and switching to a standard WordPress theme to further troubleshoot the problem. Please ensure to back up your database and website before making these changes.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
