Problem: The client was unable to use WPML to translate new pages because the automatic translation credits were not showing up, despite having added credits and the site address being correct.
Solution: We identified that the client might have installed/reinstalled/reset WPML or WordPress, which caused the credits to get stuck. We found that one of the automatic translation accounts created in 2021 had the credits, while a more recently created one did not. We moved the "50.000" credits back to the client's correct current website. The client should now be able to see and use the credits by navigating to WPML > Translation Management > Automatic Translation, at the top-left area of the page.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
