Problem: The client is experiencing a 503 error or a timeout when trying to access the 'Translate texts in admin screens' link in their WordPress site using the WPML plugin. This issue is accompanied by multiple WordPress database errors indicating that the 'wp_icl_background_task' table does not exist. Solution: First, ensure you have a backup of your site. Then, attempt to recreate the missing table by running the following SQL commands in your database:
DROP TABLE IF EXISTS wp_icl_background_task;<br />CREATE TABLE wp_icl_background_task (task_id bigint(20) unsigned NOT NULL AUTO_INCREMENT, task_type varchar(500) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_520_ci NOT NULL, task_status smallint(5) unsigned NOT NULL DEFAULT '0', starting_date datetime DEFAULT NULL, total_count int(10) unsigned NOT NULL DEFAULT '0', completed_count int(10) unsigned NOT NULL DEFAULT '0', completed_ids text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_520_ci, payload text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_520_ci, retry_count smallint(5) unsigned NOT NULL DEFAULT '0', PRIMARY KEY (task_id)) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci;
If issues persist after these steps, it may be due to other underlying problems not directly related to WPML. In such cases, we recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please open a new support ticket for further assistance.
