Problem: If you're trying to translate a page or product using WPML and encounter an error where the translation editor fails to load, this might be due to an operational issue with Amazon Web Services (AWS) impacting the service. Solution: We recommend checking the AWS official service health status here: https://health.aws.amazon.com/health/status. Once AWS resolves the issue and services are back online, you should attempt to resend the content for translation. If the problem persists, it might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with the WPML editor freezing and displaying the message 'Unable to retrieve job details' when trying to translate pages on your site. Solution: We recommend you try the following steps: 1. Navigate to WPML → Translation Management → Translation Jobs. 2. Cancel the translation for the affected page. 3. Go to Pages. 4. Make a slight modification to the original page and save it. 5. Return to the WPML translation editor and attempt the translation again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues with the WooCommerce REST API only returning orders made in the default language of your website, and not displaying orders from other languages, this might be due to the translation settings for the Order post type. Solution: We recommend checking the translation preference for the Order post type in your WPML settings. Here's how you can adjust it: 1. Navigate to WPML > Settings. 2. Scroll down to the "Post Type Translation" section. 3. Set the translation preference for Orders (shop_order) to "Not Translatable". 4. Save the changes. After making these adjustments, try fetching the orders again using your API endpoint. You should now be able to see all orders, regardless of the language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client installed WPML and completed the setup, but was unable to use WPML effectively. The WPML menu only displayed 'setup' and 'support', and the dashboard indicated that WooCommerce Multilingual & Multicurrency was enabled but not effective. Solution: We recommended that the client should check if they had clicked the "Finish" button in the WPML setup wizard. Completing this step is crucial to finalize the installation and enable all WPML features, including WooCommerce Multilingual & Multicurrency.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
