Problem: The client was experiencing an issue where the images for product categories were not appearing in the translated versions and were instead showing a WooCommerce placeholder image after using automatic translation.
Solution: First, we recommended that the client update all outdated plugins and themes to ensure that all functionalities are up-to-date. If the issue persisted, we identified that the custom field for the category thumbnail and the media settings were not set up correctly. To fix this, we: 1. Went to WPML -> Settings -> Custom Term Meta Translation and set the
'thumbnail_id'
to
'Copy'
, then saved the changes. 2. Re-saved the permalinks at Settings -> Permalinks. 3. Ran the troubleshooting steps available in the WPML troubleshooting page. 4. Edited and saved a product category to update the translation.
We also suggested a workaround that involved creating a test product, adding all categories to it, translating the product, and checking if the categories were updated.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
