Problem: The client is experiencing an issue where product pages in other languages are not opening and are instead showing an 'ERR_TOO_MANY_REDIRECTS' error.
Solution: We recommend the following steps to diagnose and potentially resolve the issue: 1. Ensure to take a full backup of your website and database before proceeding. 2. Deactivate any firewalls, security, caching, and/or redirection plugins or applications on the server. 3. Clear your browser caches and check again. 4. If the issue persists, rename your .htaccess file and then: - Navigate to Settings -> Permalinks in your WordPress admin. - Hit save without making any changes to regenerate a default WordPress .htaccess file. - Check the issue again. 5. If the problem continues, deactivate all plugins except WPML, String Translation, WCML, and WooCommerce, and switch to a standard theme like 2024 or 2021 to check if the issue still occurs. 6. Reactivate plugins one by one and switch back to your original theme to pinpoint any potential conflicts.
If these steps do not resolve the issue, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: After updating WPML Multilingual CMS to version 4.7.3, the client experienced issues with text colors and fonts changing in the backend. More critically, payments made using the EveryPay payment gateway for WooCommerce were not visible in the order list when WPML was active. Deactivating WPML resolved the issue, indicating a compatibility problem between WPML and the payment gateway. Solution: We recommended the client to first create a full backup of their site. Then, to address the issue with the EveryPay payment gateway not displaying payments correctly, we provided a custom code snippet to be added to the theme's functions.php file. This code ensures that the correct payment method title is displayed by fetching the sub-method name directly from the order meta, instead of using the main gateway title. Here is the code to be added:
// WPML Workaround for compsupp-7975
add_filter( 'woocommerce_order_get_payment_method_title', 'custom_everypay_submethod_title', 15, 2 );
function custom_everypay_submethod_title( $title, $order ) {
if ( ! is_a( $order, 'WC_Order' ) ) {
return $title;
}
if ( $order->get_payment_method() !== 'everypay' ) {
return $title;
}
// get sub method stored in the order meta
$sub_method_key = $order->get_meta( '_wc_everypay_payment_method', true );
if ( ! $sub_method_key ) {
return $title;
}
// get everyPay settings
$settings = get_option( 'woocommerce_everypay_settings' );
if ( ! is_array( $settings ) ) {
$settings = maybe_unserialize( $settings );
}
if ( empty( $settings['payment_methods'] ) ) {
return $title;
}
// get sub methods from settings
$methods = json_decode( $settings['payment_methods'], true );
if ( ! is_array( $methods ) ) {
return $title;
}
// loop and match
foreach ( $methods as $method ) {
if ( isset( $method['source'], $method['name'] ) && $method['source'] === $sub_method_key ) {
return $method['name'];
}
}
return $title;
}
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
