Problem: The client needed assistance with reopening a previously closed support ticket while they were on holiday. The issue discussed in the ticket involved difficulties with translating certain strings in WooCommerce blocks. Solution: We confirmed that the system automatically closed the ticket due to inactivity. We suggested updating all components of the website to the latest versions and asked the client to approve the use of the "Duplicator" plugin to replicate the site for further troubleshooting. After replication, it was discovered that the strings were added through JavaScript, which WPML does not natively support for scanning and translating. We recommended using the "Loco Translate" plugin as a workaround for translating these strings. Additionally, we escalated the issue to our development team for a potential custom code solution.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
