Problem: The client is setting up WPML on a site and encountered issues with 'too many redirects' and difficulties in the translation editor where it shows 'Untranslated: 1' without specifying the field. Additionally, the English homepage is not displaying correctly and redirects back to the default Serbian language. Solution: Firstly, ensure that Serbian is set as the default language, which it already is. The homepage was initially created in English and then translated into Serbian and German. If the homepage is edited using the WordPress editor instead of WPML's Advanced Translation Editor, switch it back using the pencil icon. To resolve the issue in the Advanced Translation Editor, click on one of the German translations and then click outside of it. This action should mark the translation as 100% completed, allowing you to proceed.
If this solution does not resolve your issues or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to set up WPML, but the setup wizard is not showing, and a console error appears. You have already switched to the default theme and deactivated all plugins except WPML, but the issue persists. Solution: We resolved the issue by modifying the database. Here are the steps we recommend: 1. Access your database and go to the wp_options table. 2. Locate the key "WPML(setup)". 3. Rename this key to "WPML(setup).old".
SELECT * FROM `wp_options` WHERE (`option_name` = 'WPML(setup)' OR `option_value` = 'WPML(setup)' OR `autoload` = 'WPML(setup)') LIMIT 50
Please ensure you have a working backup before making any changes to the database. If you are not comfortable working in the database, we can assist you; just provide us with the access details.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
