Problem: You are trying to sync menus from English to other languages on your site, but you encounter issues where top menu items are duplicated and submenus are in the wrong order. Solution: First, ensure that the Spanish menu appears correctly by checking it on your staging site. You can manage the translations of menu strings via String Translation or by editing the Spanish menu directly in Appearance -> Menus.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problem: The client is unable to translate pages directly on the page as before and now has to go through WPML/Translation queue.
Solution: We recommend checking the current settings in WPML -> Settings to ensure that the translation mode is set to either "Translate everything automatically" for automatic translations as new content is created or updated, or "Translate what you choose" for on-demand manual or automatic translations. Additionally, it's important to verify the setup by providing debug information, which can be done following the instructions here: https://wpml.org/faq/provide-debug-information-faster-support/ For further troubleshooting, we suggest recording the screen while: 1. Navigating to WPML -> Settings to show the Translation Mode & Automatic translation sections. 2. Demonstrating the current method of attempting to translate. 3. Going to WPML -> Translation Management and sending content for automatic translation. This will help us better understand and assist with the issue.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing an issue where your translation in the Advanced Translation Editor (ATE) is stuck at 97% and keeps reloading without allowing you to save the last translations, this might be due to a glitch in the current version of the ATE. Solution: We recommend that you navigate to the Advanced Translation Editor screen. From the top right section, click the gear icon to open the settings menu. Here, select the previous version of the ATE. Please add a comment in the feedback box and click the send button. After the page reloads, check if you can now access and translate the remaining 3%.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
