Problem: The client is experiencing an issue where the 'Exclusions condition in Elements' loses the Post Tag in the Vietnamese language version of their site. They also inquired about the 'Copy Once' functionality of ACF fields and whether they can add code to the theme without losing changes after an update. Solution: Firstly, we identified that GeneratePress might not be retrieving the ID of the translated taxonomy or post tag, which could be causing the issue. We recommended following the solution provided in a previous support ticket, which can be found here: https://wpml.org/forums/topic/conflict-between-generatepress-premium-and-wpml-string-translation/page/2/#post-15134333. This involves manually adding the conditions on the Vietnamese version of the site.
Regarding the 'Copy Once' setting, it should copy the default value to the translation only once. If issues persist after updating the ACF field or modifying the page name, it indicates that the Translation setting for that field may not be correctly implemented. The client should ensure that the field is set to 'Copy.'
For the code solution, it should be implemented directly within the plugin file, and the client should save the code separately to reintegrate it after a plugin update. We also suggested contacting the GeneratePress support team to discuss the issue and the proposed solution, which they might include in a future update.
If the solution provided is not applicable due to being outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client was unable to add translations in the Advanced Translation Editor (ATE) and noticed that ATE had a new design.
Solution: We informed the client that ATE had received new updates and a design change. We recommended the following steps: 1. Check if the issue still persists. 2. If it does, cancel the translation job. 3. Make a minor change to the page or post in the default language and update it. 4. Check the translation in ATE again.
Additionally, we cleared the cache from the "Kinsta Cache" module on the client's site to ensure that the updates to ATE could take effect. We also noted that it might take some time for the ATE updates to be fully applied.
If you're experiencing a similar issue, we recommend you try the steps mentioned above. However, the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client was unable to see the Vietnamese translation in the 'Who We Are' block on their website. Instead of the expected Vietnamese content, English text was displayed. Solution: We provided an updated XML configuration for the Gutenberg blocks to ensure proper translation. The client was instructed to replace their existing XML code with the following:
We then asked the client to check if the elements were working correctly on two specific pages of their website.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're experiencing similar issues and the provided solution does not help, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem:
Client was unable to find the "Last update" string in the string translation to translate it to Vietnamese. This string is from "dynamic text" from the generateblocks plugin.
Solution:
We provided an XML code to include the texts for translation. We instructed the client to navigate to WPML -> Settings -> Custom XML Configuration and add the following code:
After adding the code, the client should make a minor modification to the element containing the 'Last Update:' text, save it, and update its translation. The texts will then be available for translation and should be visible on the front end.
If you're experiencing this issue, we recommend you try the provided solution. However, this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
