Problem: The client experienced a site crash and received an error message after attempting to update the WPML plugin. The error indicated a failure in the WPML Multilingual CMS, and additional alerts were related to the need for enabling certain WPML plugins for full functionality. Solution: We recommend taking the following steps to resolve the issue: 1. Create a full backup of your site. 2. Deactivate all WPML plugins. 3. Clear any existing cache memory. 4. Reactivate only the essential WPML plugins: WPML Multilingual CMS, String Translation, and WPML Multilingual & Multicurrency for WooCommerce. 5. If the problem resolves, keep only the necessary WPML add-ons that correspond to active plugins on your site.
This solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to resolve an issue with the translation of the navigation menu at the bottom of the page on the Greek translation pages of your site. The navigation menu link was deleted on some pages but not on others, and on one page, it correctly directs to the Greek language page, while on others, it points to the English page. Solution: First, ensure that the "Back To" Link field in your WPML settings is set to translate rather than copy. You can do this by following these steps: 1. Go to WPML-> Settings-> Custom Fields Translation section. 2. Search for the "Back To" Link field. 3. You will see a "Lock" icon next to the field. 4. Click it to unlock the field. 5. Set the field to Translate and click Save.
This adjustment should help ensure that the navigation menu links point to the correct language pages across your site. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to correct some links in the footer of their website after translating the footer. They edited these links in the original Greek language, but the changes did not reflect in the English translation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Make a small change in the footer to trigger the need for translation. 2. Navigate to WordPress Dashboard > WPML > Translation Management. 3. Send the footer for translation and select yourself as the translator. 4. Go to WordPress Dashboard > WPML > Translations. 5. Click the Translate button next to the footer in the table. 6. You will see the Advanced Translation Editor, which shows all the content of the original language on the left and the translated content on the right. 7. Try to find the links there and edit the translation as needed. If you cannot find it, use the search bar at the top to search for the link.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
