Problem: The client reported that translated pages with a status of 'pending review' were not appearing in the translation queue. The content in question was created using the Heroic KB plugin, and there was uncertainty about its compatibility with WPML.
Solution: First, we advised the client to: 1. Go to the translations queue. 2. Click the filter icon on the Status column. 3. Select "Pending review". 4. Click "Ok" to see if the content appears.
Upon further clarification, it was identified that the issue involved a custom post type (ht_kb) that was being treated as standard posts. We suggested that the client: 1. Check WPML settings to ensure that the custom post type 'ht_kb' is set as translatable. 2. Follow the guide provided by the theme for making custom post types and taxonomies translatable. 3. Once registered as translatable, the content should appear in the translation management queue and be translated and reviewed accordingly.
We also noted that the Heroic KB plugin is not on our compatibility list, which can be checked here: WPML compatibility list.
Additionally, we mentioned that the KnowAll theme is compatible with WPML, but the compatibility information is outdated, and the theme may have evolved since the last update. The compatibility status can be checked here: KnowAll theme compatibility.
If this solution does not seem relevant, please open a new support ticket in our support forum.
