Problem: The client has a website with custom fields using the ACF plugin and is experiencing an issue where the French version of the website is not displaying the correct images in the gallery. The gallery is showing the same 4 images from the library instead of the uploaded images, which are displayed correctly on the English version of the site. Solution: We investigated the issue by creating a new post and observed that the correct images appear in the dashboard but not on the front end. We identified that the problem might be related to the gallery module settings within a specific template. We advised the client to check and set the gallery module correctly in the template.
If you're experiencing a similar issue, we recommend checking the gallery module in your template and ensuring it is set up correctly. If the solution provided here is not relevant to your case, possibly because it's outdated or not applicable, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please don't hesitate to contact us on the WPML support forum.
Problem: The client needed assistance with an issue related to the translation of custom field labels or the code in the filter functionality that wasn't showing the translated labels. Solution: 1. Translate ACF fields labels in WPML > String Translation. 2. Set ACF Groups to "Expert" and set the checkbox/radio field to "Translate". 3. Edit the filter if the field name was changed. 4. Go to WPML > Settings > Custom fields translation and set the translation preference for wpc_filter_set_post_type and wpc_filter_set_query_vars to "COPY". 5. Edit translations in "Posts" to translate the field. 6. Create a Divi template in English with the shortcode for the filter (e.g., [fe_widget id="65"]). 7. Translate that template into French.
If this solution does not apply to your case, because it might be outdated or not relevant to your specific situation, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
