Problem: The client was experiencing a site crash due to issues with WPML plugins, which could not be updated, and there was a connection issue. The site displayed a critical error message when accessing products. Solution: 1. We recommended creating a full site backup. 2. We advised activating WordPress debug mode to gather more information about the error. The guide for this can be found here: Debugging in WordPress. 3. After reviewing the debug logs, it appeared that a file was missing in one of the WPML plugins. We requested site access to address this. 4. Upon receiving authorization and access, we manually updated the WPML plugins to the latest version, resolving the issue. 5. We also provided guidance on removing the 'development site' notice from WPML, which can be found here: How to remove the 'This site is registered on WPML.org as a development site' notice.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
