vanessaB-10

Problem:
The client is experiencing performance issues with WPML plugins on their website after migrating to a new server. The site operates faster without WPML plugins, which are essential for their business. The client is using an outdated version of WPML (v4.6.3) with WordPress 6.7 and PHP 7.4.
Solution:
We recommended the client to update their WPML plugins to the latest version available. This can be done by creating a full backup of the site, navigating to Plugins -> Add new -> Commercial tab, and clicking on the button to look for updates. Additionally, upgrading the PHP version to v8 or v8.1 might help improve performance. After making these changes, it is crucial to double-check if the issue has been resolved. Furthermore, we suggested re-saving the permalinks and flushing the cache memory as additional troubleshooting steps. Detailed steps for troubleshooting WPML can be found here: WPML Troubleshooting Options.

If these solutions do not resolve the issue or if they seem outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.