Problem: The client was trying to translate the phone number in the header content from Catalan to Spanish and English using the Avada theme options, but the translations were not displaying correctly. The string was translated in WPML String Translation, but the issue persisted with incorrect translations showing or the fields being empty.
Solution: 1. Navigate to Avada-> Options-> Header. 2. Switch the language using the top admin bar. 3. Enter the translated phone string for the respective language. 4. Save the settings.
Additionally, the English string was incorrectly flagged as Catalan in the String Translation. We corrected the source language, which resolved the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: If you're experiencing issues on your WooCommerce multilingual site where users get redirected to the same page instead of the payment screen when trying to place an order in the English version, while other languages like Spanish and French work fine, this might be due to multiple endpoints being registered with the main string in Spanish.
Solution: First, ensure that the 'Order received' endpoint in WooCommerce -> Settings -> Advanced is set to 'order-received'. Then, go to WPML -> String Translation and delete all strings related to 'pedido-recibido' and 'order-received' endpoints. After that, translate 'order-received' to other languages as needed, for example, 'pedido-recibido' for Spanish. Additionally, check other endpoints like 'order-pay' and ensure they are set correctly in WooCommerce settings and translated appropriately in String Translation. Follow the steps provided in our errata for detailed instructions: Incorrect content displayed when WooCommerce endpoints are translated from non-English to English.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us: WPML support forum.
