Problem:
The client is unable to access the WPML settings as the language list is empty, which seems related to missing records in the tables wp_icl_languages and wp_icl_languages_translations.
Solution:
If you're experiencing this issue, we recommend trying the following steps:
1. Reset WPML by going to WPML → Support and clicking on the Troubleshooting link. In the Reset section, select the checkbox "I am about to reset all translation and language data" and then click the "Reset and deactivate WPML" button. For more details, visit WPML Reset Documentation.
2. Alternatively, you can run the "Set Language Information" and "Reset Languages" options found in WPML → Support → Troubleshooting.
3. If the issue persists, consider setting up a new local WordPress installation, install WPML, activate it, and then export and import the necessary tables to your current site.
4. Check your database for any residual WPML messages by using the following query in your database management tool like PhpMyAdmin:
SELECT *
FROM `wp_options`
WHERE `option_name` LIKE '%icl_admin_messages%'
LIMIT 50;
Delete the found key and refresh your dashboard.
But first, you need to check if your database user has all the privileges to access and modify the WordPress database on your web server.
Please ensure to backup your database before proceeding with these steps.
If these solutions do not resolve the issue or seem irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
