Problem: The client encountered an issue where square brackets in text were being misinterpreted as shortcodes by the WPML translation editor. Additionally, the client inquired about features in the Advanced Translation Editor (ATE) that were available in the old editor, specifically the ability to show only fields that need translation and to copy the original text for all untranslated fields. Solution: For the square brackets issue, we recommended escaping the brackets using their Unicode equivalents ([ with [ and ] with ]) or trying double brackets, although the latter did not resolve the display issue as desired. Another suggested workaround involved using HTML and CSS to visually represent the brackets without them being interpreted as shortcodes:
Regarding the ATE features, the client's requests were escalated as feature requests to our developers. An update was provided that the newest ATE Gen3 includes a new UI and shortcuts, such as Ctrl + Enter, which allows navigating to the next untranslated field without scrolling.
Please note that the solutions provided might be outdated or not applicable to your specific case. If these solutions do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client expressed frustration about having to manually select each image for translation for each product, with over 100 images per product and over 100 products, making the process very time-consuming. Solution: We acknowledged the inconvenience caused by the current manual selection process. We have updated WPML to version 4.7, which now includes a feature where all relevant images for the posts are automatically included when the post is selected for translation from the Translation Management Dashboard. This should significantly reduce the manual effort required.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are trying to ensure that when you edit the status of the original Dutch post on your site, the translated English page automatically reflects the same status (Published, Draft, Private). However, the translated English page does not automatically update to have the same status as the original Dutch post. Solution: We recommend using a code snippet to synchronize the status across different language versions of your posts. You should add the following code to the
Please note, this solution applies only to pages and posts. Ensure you have a full website backup before implementing this code.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to translate their site to Arabic using WPML and wants to display the prices with Arabic numbers. Solution: We have analyzed the request and are currently assessing if other clients are experiencing the same issue. As of now, we do not have sufficient data to decide on creating a feature for this request, and we have postponed the solution for future releases. Unfortunately, there is no set deadline for this as it depends on various factors.
If this solution becomes irrelevant due to updates or if it does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: Se stai riscontrando difficoltà nel visualizzare il campo "Descrizione breve" come editor WYSIWYG in WooCommerce usando WPML e WooCommerce Multilingual, e desideri mantenere sia questa funzionalità sia la configurazione con checkbox e barra di completamento, ecco cosa devi sapere. Soluzione: Purtroppo, l'editor WYSIWYG per il campo "Descrizione breve" in WooCommerce Multilingual (WCML) è una caratteristica legacy e non ci sono piani attuali per modificarla. WCML è essenziale per la traduzione di WooCommerce per evitare problemi come stock non sincronizzato e mail non tradotte. Non è possibile disattivare WCML senza perdere queste funzionalità essenziali. Abbiamo preso nota della tua richiesta di avere un'interfaccia comune per le traduzioni e potremmo considerare di aprire una feature request, ma qualsiasi cambiamento avrebbe una priorità bassa e non ci aspettiamo una soluzione a breve termine.
Se questa soluzione non risolve il tuo problema o se le informazioni sembrano non aggiornate o non applicabili al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti e di verificare che tu abbia installato le versioni più recenti dei temi e dei plugin.
Problem: The client is experiencing excessive database load due to incorrect removal of the WPML_Term_Display_As_Translated_Adjust_Count filter in the function
add_get_term_adjust_count()
. The filter
get_term_adjust_count()
is not being removed correctly, leading to millions of calls per hour. Solution: We have escalated the issue to our second-tier support for a detailed examination. Our specialists have identified the problem and are currently working on a solution. We do not have an estimated time of arrival for the fix yet. We recommend monitoring the changelog for upcoming WPML versions to see when the issue is resolved.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Проблема: Клиент пытается синхронизировать комментарии на своем сайте между русской и английской версиями страницы. Комментарии на русской версии страницы не переносятся с английской версии. Решение: На данный момент WPML не поддерживает прямой перевод комментариев пользователей. В качестве временного решения, мы предлагаем метод, который позволяет отображать все комментарии со всех языков на всех языковых версиях сайта. Это не переводит комментарии, но делает исходные комментарии видимыми на всех языковых версиях. Подробнее о данном методе можно узнать в этой теме форума.
Если данное решение окажется неактуальным или не подходит под ваш случай, мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дополнительных вопросов, пожалуйста, откройте новый тикет поддержки.
