Problem: You are experiencing issues where product category pages on your bilingual website sometimes redirect to a 404 error page. This problem occurs more frequently on the English version of the site. Refreshing the permalinks temporarily fixes the issue, but it recurs. Solution: We have identified that the removal of the product-category part from your URLs might be contributing to this issue. We recommend temporarily re-enabling this feature in your plugin or custom code to see if it resolves the problem. If this change fixes the issue, you should consider making this reversion permanent to avoid future errors.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client was unable to add products to the cart on the French version of their site while logged out, receiving a 'your cart is empty' message, despite the product being publicly available. This issue did not occur on the English site. Solution: We recommended the client to: 1. Create a full site backup or a staging site. 2. Update any outdated plugins or themes. 3. Flush any cache memory. 4. Deactivate all plugins, including WPML ones, and activate a default WordPress theme. 5. Reactivate WPML plugins, WooCommerce, and WooCommerce Multilingual. 6. If the issue disappeared, reactivate the theme and other plugins one by one to identify the culprit. Additionally, we ran WPML and WCML troubleshooting as described in the guide (WPML Troubleshooting Options). After these steps, the products appeared in the cart on the French version of the staging site.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing a critical error on the 'All Products' page in the WooCommerce back office when the WPML Multilingual CMS plugin is activated. The error message indicates a critical error, and the issue resolves when WPML is deactivated but returns upon reactivation. Solution: We recommend the following steps to resolve the issue: 1. Create a full site backup 2. Update any outdated plugins or themes, especially WPML ones, which can be found in Plugins -> Add new -> Commercial tab. 3. Flush any cache memory that might exist. 4. Activate the WordPress debug mode as described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 5. Activate the WPML plugins and reproduce the issue. 6. Check the latest fatal error in the debug.log file within the wp-content folder. In this specific case, the issue was due to a compatibility problem with PHP 8.4. Reverting to PHP 8.2 resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
