Problem: Old sale products are still displayed on the sale page with normal prices in translations. The issue arises when the old listing price is deleted using the Quick Edit option under products. While this removes the product from the sales page in the default language, it remains on the translated listing pages without the listing price. Solution: First, ensure that the custom field
_flatsome_product_percentage
is set to 'Copy' in WPML → Settings → Custom Fields Translation and save the changes. After setting this, update the product in the original language with minor changes, then update its translations to ensure the custom field is copied correctly. If the issue persists, consider performing a bulk update. Temporarily add a tag or make a small change to the product description, update the products in bulk, and then revert the change. This process may help in triggering synchronization and updating the sale prices correctly.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing difficulties adding the French version of WooCommerce to their website. They downloaded the .mo file and attempted to add it as a plugin, which is not the correct procedure. They also inquired about the compatibility of Translate Press with WPML. Solution: Firstly, it's important to clarify that .mo files should not be added as plugins. These files are language files and should be placed in the appropriate language directory in your WordPress installation. For WooCommerce, you should upload the .mo file to 'wp-content/languages/plugins' for it to work correctly. Regarding the compatibility of Translate Press with WPML, we generally recommend using one translation plugin to avoid conflicts. If you have WPML installed, we advise sticking with WPML and following the proper steps for translation management. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so here: WPML support forum.
Problem: After translating product category taxonomies, cusrev reviews are no longer displayed in the translated categories, showing "Keine Rezensionen vorhanden" instead. The synchronization of product categories does not resolve the issue. Solution: We recommend modifying the code in the Customer Reviews for WooCommerce plugin to ensure compatibility with WPML. Here are the steps: 1. Open the file at
After applying this change, reviews should display correctly across all translated categories.
Please note that this solution might become outdated or may not apply to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problema: Nel tuo sito WPML sta causando confusione tra le lingue per quanto riguarda i titoli dei link: nella versione italiana tutti i titoli del menù mostrano quelli della versione inglese. Il contenuto e gli URL sono corretti, ma l'attributo title non viene distinto per lingua come dovrebbe. Soluzione: Se stai riscontrando questo problema, ti consigliamo di fornirci un accesso temporaneo (wp-admin e FTP) al tuo sito per permetterci di esaminare meglio la situazione. È importante effettuare un backup dei file e del database del sito prima di fornirci l'accesso. Assicurati di inserire le informazioni di accesso in modo sicuro e privato, seguendo le nostre politiche sulla privacy e sulla sicurezza.
Se la soluzione proposta non è più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo vivamente di controllare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
Problem: When the 'String Translation' module is enabled, you encounter an internal server error 500 during bulk edits in WooCommerce or when saving large posts using the Avada theme. Solution: We recommend temporarily deactivating all plugins except for the WPML plugins and WooCommerce. After doing this, test the issue again to see if it persists. If the problem continues, it might be outdated or not relevant to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with translating a plugin string using WPML, specifically within the wc-ajax-product-filter plugin. Solution: We recommend you try the following steps: 1- Open the
3- Rescan the plugin or visit the page on the frontend. 4- Navigate to WPML > String Translation to translate it.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where translated variations of products are being deleted when processing large batches of 30-50 products. This problem arises due to the saturation of session variables during WPML processing, caused by the product template having 10 or more add-on variations. Solution: We recommend using the custom field translation preference "Translate" or "Copy Once" and translating the product using the WordPress editor, as per the WooCommerce Product Add-Ons Ultimate documentation. For detailed guidance, please visit our documentation at https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ Additionally, ensure that each product has unique group and field IDs for its variations. You may need to edit the product in the English language, delete the current groups and fields, and create new ones. Lastly, adjust the custom field "group_order" to have the translation preference "Translate" in WPML > Settings page > Custom Fields Translation, and then create new variations for products in both Italian and English.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.