Problem: If you're experiencing an issue where your WPML account shows a message that your email does not have a usable password and your account might have been reset, even though you did not initiate any reset, follow the steps below for a solution. Solution: 1. Disconnect any social media accounts linked to your WPML profile. 2. Log out of your WPML account. 3. Visit https://wpml.org/account and click the Login button. 4. Use the 'Forgot password' option to generate a new password. After completing these steps, you should be able to log in with your email and new password, and you can change the password later if needed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needs to transfer a purchased plan to an existing account. Solution: If you're experiencing a similar issue, we recommend you email us directly at hello@wpml.org. We will assist you with transferring the plan to your existing account.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to set up WPML on your site and are stuck on step 4 of AI translation. The page loads, but you cannot 'save and finish' due to an API loading error. The error message indicates an access control issue, and your server provider claims they are not blocking anything. Solution: First, ensure that all necessary domains are whitelisted by your hosting provider. WPML does not use fixed IP addresses for whitelisting; instead, refer to the list of domains here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/. Next, check for any errors in WPML -> Support -> Advanced Translation Error log. If no errors are found there, and your hosting provider does not support CURL commands, consider adding an info.php file to your server to view server information. This might help identify any server-side issues.
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to contact us for further assistance at WPML support forum.
