Problem: The client needed help with registering texts for translation on their WPML-powered site. Solution: We registered the necessary texts in the String Translation section of WPML. We recommend that you navigate to the String Translation page to check and translate the registered texts. You can do this by following this link: String Translation. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are developing a site using the Houzez theme and WPML plugin and encountering a database error when adding new properties. The error message indicates an unknown column 'ate_sync_count' in 'field list', with error code 1054. Solution: If you're experiencing this issue, we recommend you first perform a full site backup. Then, log in to your database using a tool like PHPMyAdmin and execute the following SQL query to add the missing column:
ALTER TABLE `wp_icl_translate_job` ADD `ate_sync_count` int unsigned NULL DEFAULT '0' AFTER `automatic`;
After running this query, check if the issue persists.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with Contact Form 7 on your translated event page using WPML, built with Gutenberg and Kadence blocks pro. Specifically, dropdown fields in Contact Form 7 are not displaying correctly, the edit screen doesn't load properly, ACF Pro fields are missing on the translated page, and new translations are not appearing in the translation queue. Solution: We recommend trying the steps outlined in this forum post: WPML Multilingual CMS & Contact Form 7. Additionally, a permanent fix is expected in the next version of Contact Form 7 Multilingual, version 1.3.2. Although we do not have an exact release date, it is anticipated to be available soon.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing a JavaScript error 'TypeError: Cannot read properties of undefined (reading 'indexOf')' while editing a custom field in their WordPress site using WPML and ACF. Solution: 1. We recommend confirming if the issue persists when only WPML plugins and ACF are active, with all other plugins and custom code disabled. 2. If the problem continues, provide a staging site for further investigation. Ensure to back up your site before making any changes. 3. Consider checking if the issue might be related to the browser, device, user, or location used for accessing the site. 4. Ensure that ACF field groups translation settings are set as not translatable to avoid issues. More details can be found here: Advanced Custom Fields field group should be set as not translatable.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please open a new support ticket.
Problem: El cliente está enfrentando un problema de compatibilidad con la actualización de WordPress 6.7, donde al activar WPML, ciertas páginas de su sitio web se comportan como si fueran de membresía y no permite visualizarlas correctamente. Al desactivar WPML, el sitio funciona normalmente. Solution: Si estás experimentando este problema, te recomendamos realizar un downgrade de WordPress a la última versión estable anterior o restaurar una copia de seguridad que funcione correctamente. Este es un enfoque temporal mientras resolvemos el problema de manera permanente. Asegúrate de tener una copia de seguridad antes de proceder con el downgrade. Puedes encontrar los detalles para realizar el downgrade en https://www.hostinger.com/tutorials/downgrade-wordpress.
Si esta solución no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicable, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.
