Problem: The client is using a recipe plugin and has translated a blog post with a connected recipe using WPML. However, after translation, the recipe disappeared from the translations and is not visible in the post itself or in the translation panel. Solution: 1. Re-send the recipe for translation in WPML > Translation Dashboard, ensuring it is translated before translating the post that contains it. 2. Always translate from the 'inside out'. First, ensure all recipes are translated since they are embedded within the posts, and then translate the posts. 3. Empty your caches after changing content and after sending content for translation to avoid issues with caching interfering in your translation list. 4. To edit the translated post using the WordPress Editor, ensure to select the "WordPress Editor" option before editing to prevent translations from being overwritten. For more details, visit Using Different Translation Editors for Different Pages.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Se stai riscontrando un numero eccessivo di query al database durante il caricamento delle pagine, che supera le 1500, tutte originate dalla funzione:
WPML_Element_Translation->maybe_populate_cache
, questo può influenzare negativamente i tempi di caricamento del tuo sito. Solution: 1. Disattiva l'opzione “Auto register untranslated strings” in WPML → String Translation. Questo dovrebbe ridurre significativamente il numero di query, portandole intorno a 62. 2. Vai su WPML → Support → Troubleshooting e clicca su “Check for string issues” per eliminare tutte le stringhe che non sono più in uso. Abbiamo anche preparato un video che potrebbe aiutarti: Guarda il video.
Se la soluzione proposta non risolve il problema o se le informazioni sembrano non essere aggiornate, ti consigliamo di verificare la versione del fix permanente e di assicurarti di avere installato le ultime versioni di temi e plugin. Inoltre, ti invitiamo a consultare la pagina dei problemi noti di WPML a questo link: Problemi noti WPML. Se il problema persiste, non esitare a aprire un nuovo ticket di supporto.
Problem: The client was unable to save product changes for translated content in WPML, as product attributes and variations did not sync from the main language when using the default WordPress editor. They were using Litespeed cache with Redis object cache, and even after disabling and clearing all cache, the issue persisted. Solution: We advised the client to disable the object cache while translating with WPML to prevent it from affecting the synchronization process. Additionally, we recommended not to use the WPML editor if the client prefers using the default WordPress editor to avoid conflicts and potential data loss. Instead, they should disable the WPML editor and continue using only the WordPress editor. For instructions on how to disable different translation editors, visit Using Different Translation Editors for Different Pages. Furthermore, we noticed that the client was using an older version of WPML and recommended updating to the latest version. We instructed the client to check for updates manually in the WordPress admin panel by navigating to Plugins > Add New > Commercial > Click “Check for updates”.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are trying to display full property details in Arabic and Spanish on your website. The information is correctly translated but does not appear in these languages. The English version displays correctly. Solution: The issue was that admin strings that should not have been translated were being translated, specifically the field names. To resolve this, follow these steps: 1. Go to WPML > Settings > Custom XML Config and add the following configuration to ensure all labels are automatically registered for translation and prevent incorrect string registration:
2. Navigate to WPML > String Translation > Admin Strings, select all [wpresidence_admin][wpestate_custom_fields_list][add_field_name] options, and click "Remove from String Translation". 3. In WPML > String Translation, select all [wpresidence_admin][wpestate_custom_fields_list][add_field_name] options again and click on "Delete selected strings".
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problème : Le client a rencontré une erreur fatale (E_COMPILE_ERROR) lors de la mise à jour de WPML sur un site utilisant PHP 7.4.33, après avoir mis à jour vers PHP 8.3.26 et WordPress 6.8.3, l'erreur persistait, empêchant l'accès à certaines classes nécessaires. Solution : Nous avons conseillé au client de tenter la mise à jour de WPML vers une version plus récente (de 4.6.13 à 4.8.2) en utilisant une version intermédiaire de PHP (8.0) pour éviter les problèmes de compatibilité. Il était également nécessaire de mettre à jour manuellement le plugin WPML en suivant les étapes sécurisées fournies dans notre guide de mise à jour manuelle, disponible ici : https://wpml.org/fr/faq/updating-wpml-manually/.
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et de vous assurer que la version du correctif permanent est la bonne. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum : forum de support WPML.
Problem: Vous rencontrez des problèmes avec la traduction automatique des URLs dans les descriptions des fiches produits sur votre site. Les URLs ne se traduisent pas automatiquement, vous obligeant à les traduire manuellement. Solution: Nous vous recommandons de mettre à jour vos plugins WPML vers les dernières versions, par exemple WPML 4.8.2. Assurez-vous que les URLs que vous ajoutez sont complètes (incluant https://). Vérifiez ensuite dans WPML > Langues que l'option appropriée est cochée, et allez dans WPML > Paramètres pour cliquer sur le bouton qui resynchronisera toutes vos URLs. Si le problème persiste, nous vous conseillons de nous fournir un accès temporaire à votre wp-admin et FTP pour un dépannage plus approfondi. Vous pouvez utiliser un plugin comme Duplicator pour sauvegarder votre site avant de procéder.
Il est important de noter que cette solution pourrait devenir obsolète ou ne pas correspondre exactement à votre cas. Nous vous recommandons vivement de consulter la page des problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problema: O cliente está tentando configurar o WPML para redirecionar os visitantes com base no idioma do navegador, mas enfrenta problemas quando o site não troca automaticamente para os idiomas disponíveis (português, inglês, espanhol ou francês). Solução: Verificamos que o problema pode estar relacionado ao uso de dois plugins de consentimento de cookies que podem estar bloqueando os cookies necessários para o redirecionamento do navegador pelo WPML. Para resolver isso, recomendamos que você garanta que os seguintes cookies possam ser definidos no seu site:
wpml_browser_redirect_test
wp-wpml_current_language
Sugerimos desativar temporariamente os plugins de consentimento de cookies e testar o redirecionamento em outro navegador ou dispositivo para verificar se o problema persiste. Certifique-se também de que o navegador esteja configurado em um dos idiomas secundários disponíveis no site.
Se esta solução não resolver o problema ou se ela parecer desatualizada, recomendamos que você abra um novo ticket de suporte. Também é altamente recomendável verificar os problemas conhecidos relacionados, verificar a versão da correção permanente e confirmar que você instalou as versões mais recentes dos temas e plugins.
