Problema: El cliente no puede actualizar los plugins de WPML y recibe un aviso de problema de comunicación entre el plugin y wpml.org, con un error específico de 'wpml: Unable to register: Site key not matching'. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos para resolverlo: 1. Visita https://wpml.org/account/sites y elimina tu sitio web de la lista. 2. Agrega tu sitio web nuevamente y copia la nueva clave generada. 3. En el panel de administración de tu sitio web, ve a Plugins > Añadir nuevo > Pestaña Comercial y haz clic en "Cancelar el registro de WPML en este sitio". 4. Registra el sitio nuevamente con la clave que copiaste en el paso 2.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
You are setting up WPML on a site under development and encounter a white screen during the setup process.
Solution:
This issue might be due to a corrupt entry in the database. If you have previously used WPML on this site, follow these steps after ensuring you have a full site backup:
1) Navigate to WPML >> Support >> Troubleshooting. 2) Select the WPML Reset action. 3) Deactivate WPML. 4) Access your database using a tool like PHPMyAdmin. 5) Execute the following SQL query to delete all matching records:
SELECT * FROM `wp_options` WHERE `option_name` LIKE '%wpml%'
6) Clear all types of caches. 7) Reactivate WPML and configure it.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
You are setting up WPML on a site under development and encounter a white screen during the setup process.
Solution:
This issue might be due to a corrupt entry in the database. If you have previously used WPML on this site, follow these steps after ensuring you have a full site backup:
1) Navigate to WPML >> Support >> Troubleshooting. 2) Select the WPML Reset action. 3) Deactivate WPML. 4) Access your database using a tool like PHPMyAdmin. 5) Execute the following SQL query to delete all matching records:
SELECT * FROM `wp_options` WHERE `option_name` LIKE '%wpml%'
6) Clear all types of caches. 7) Reactivate WPML and configure it.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: Si estás utilizando WordPress con WooCommerce y WPML para traducir tu sitio al inglés, podrías enfrentarte a un problema donde, después de realizar un pago, la página de 'Finalizar compra' se actualiza en lugar de redirigir a la página de 'Gracias' en inglés, aunque la compra se complete correctamente y se envíen los correos de confirmación. Solution: Para resolver este problema de redirección, sigue estos pasos: 1. Crea una copia de seguridad completa de tu sitio. 2. Ve a WPML -> Traducción de Cadenas. 3. Filtra por el dominio 'WP Endpoints' y elimina todas las cadenas. 4. Refresca la URL para que las cadenas reaparezcan y luego tradúcelas. 5. Edita la página de la tienda en el idioma original y actualiza la traducción para refrescar la entrada en la base de datos. Estos pasos deberían resolver el problema como se confirmó en un sitio de prueba.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are trying to install WPML but cannot proceed beyond the final step of the setup wizard. The 'Go to Translation Dashboard' button is unclickable, and the 'WPML → Languages' link displays an error message stating you are not allowed to access the page. Despite troubleshooting efforts like disabling plugins, switching themes, and adjusting server settings, the issue persists. The server logs indicate a PHP fatal error due to a redeclaration of the
wp_cache_switch_to_blog()
function in 'object-cache.php'. Solution: We recommend contacting your hosting provider and requesting them to disable the server cache and remove or rename the 'object-cache.php' file. This action should resolve the conflict causing the PHP fatal error and allow you to complete the WPML setup wizard. If the problem continues, please share the specific error message from your server logs with your hosting provider for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
Problem: Der Kunde berichtete, dass bestehende Übersetzungen, die mit dem WP Editor erstellt wurden, plötzlich nicht mehr angezeigt werden, sobald eine Übersetzung angepasst wird. Dieses Problem trat auf, nachdem der Kunde von einem älteren Editor auf einen neuen umgestellt hatte. Solution: Wir haben eine Code-Anpassung vorgeschlagen, die auch für Kadence Elements funktioniert, die mit dem WP Editor übersetzt wurden. Hier sind die Schritte zur Implementierung der Lösung:
Erstellen Sie ein vollständiges Backup Ihrer Website.
Bitte implementieren Sie die Änderungen genau wie gezeigt und prüfen Sie das Verhalten anschließend erneut. Falls weiterhin Probleme auftreten, senden Sie uns bitte eine Bildschirmaufnahme.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Überprüfen Sie auch die bekannten Probleme und stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben.
The client is experiencing issues with their website translations into Italian. Despite being translated, the pages either display in Spanish (the source language), a mix of both Italian and Spanish, or are empty. This problem affects all pages that have been translated into Italian.
Solution:
We recommend the following steps to resolve the translation issues:
1. Increase the
MaxInputVars
in your PHP settings to 10000. For guidance on how to do this, please refer to this article. 2. Clear all types of caches, including server, browser, and plugin caches. 3. Open the Spanish page for editing and make a minor change in the content to refresh the translation settings. 4. Update the translation in WPML using the Advanced Translation Editor.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported two issues: first, when switching from a Portuguese property page to an English one, the slug does not update, only the domain name changes. Clearing the WPResidence Cache resolves this issue temporarily. Second, in the translated version of a property, the featured image incorrectly appears as the first image in the slider, which does not happen in the English version. Solution: For the first issue regarding the slug not updating, we recommend clearing the WPResidence Cache as a temporary fix. However, for a more permanent solution, it might be necessary to check the WPML language configuration settings or update the WPML plugins to ensure they are handling URL changes correctly. For the second issue with the featured image appearing first in the slider in the translated property, we suggest creating a new property and translating it to see if the problem persists. This can help determine if the issue is with the specific property or a general problem with the settings. If the issue continues, reviewing the image display settings in WPML and the theme might be necessary.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues where images do not copy in order or do not copy at all when translating properties, and you've already tried using Settings>Media Translation without success, the issue might be related to caching. Solution: We recommend the following steps to resolve the image order issue: 1. Edit and resave the property in the original language. 2. Translate the property into the desired language. 3. Log into your WordPress admin panel using incognito mode. 4. Clear the WPResidence Cache. This should correct the image order in the translated version. If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
