Problem: After migrating the site from a local environment, the Advanced Translation Editor (ATE) is stuck. The 'Save and complete' action does not finish, and translation jobs remain in progress. The ATE account appears to still be linked to the old local/staging site ID. Solution: We recommend trying the following steps: 1. Clear all caches, including browser, plugin, and server-level caches if applicable. 2. Increase the PHP memory limit to at least 256M or 512M. 3. Update your PHP version to a recent supported version, such as 8.1 or 8.2.
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The WPML admin panel is completely broken, with all tabs under WPML → Languages (Site Languages, Language URL format, Browser language redirect, etc.) being unclickable despite the interface displaying correctly. Solution: This issue has been recognized and is currently being handled in another support thread. We recommend checking the ongoing discussion and solutions provided in the related support forum thread at WPML support forum.
If this solution becomes irrelevant due to updates or does not apply to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, you can always contact us through the WPML support forum.
Problem: The client is unable to install the WPML Multilingual CMS plugin. Initially, they tried installing it via the OTGS Installer, which showed the plugin as being downloaded but did not complete the installation. Subsequently, a manual installation attempt resulted in a fatal error. Solution: We recommended the client to try the following steps: 1. Disable other plugins temporarily to check if there is a conflict causing the installation issue. 2. Provide a Duplicator dump of the installation so we can deploy it locally. 3. Set up an accessible staging environment, ensuring to remove private data beforehand. You can find guidance on how to do this here: How to remove personal information from your database for support. 4. Record a video of the error occurring, or provide the WP Error Logs with a stack trace of the fatal error here: WP Error Logs.
If these steps do not resolve the issue or if the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: When you view the website/news section and select a different language using the switcher in the header menu, the English version still displays. This issue does not occur when logged into WordPress and viewing the website/news from there. Initially, custom code was used to load posts, which likely disregarded the WPML language switcher settings. After switching to the standard Elementor Post module, the translation from English to other languages failed. Solution: We recommend checking for any technical differences between your staging and live environments, such as server caching or configuration variations, which might be affecting the translation functionality. It's important to ensure that the Elementor Post module is properly configured to work with the WPML language switcher. If this solution does not resolve the issue or seems outdated, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
