Это форум технической поддержки WPML – плагина для многоязычной WordPress.
Доступно для чтения всем, но только клиенты, купившие WPML, могут оставлять сообщения. Сотрудники WPML отвечают на сообщения форума 6 дней в неделю, 22 часов в сутки.
Please let me know when exactly you completed that refund form from the page I shared with you.
It takes a few days to get the refund from our Accounts team (we, supporters, can't do refunds), but you get the refund back 100% if you are in the refund period, so no worries on that matter.
Our team told me that they sent you an email and they did not receive any response:
Hello Jivan,
I am sorry for the delay in our response. your message was caught by our spam filters.
I see you purchased a Blog subscription from us and then upgraded to CMS.
Do you still need any help from us?
Would you like to keep your account active or do you prefer a refund?
Kind regards,
Mercedes Barreda
Do you want a full refund or you want a refund only for the difference that you paid when you updated from the "Multilingual Blog" membership to the current "Multilingual CMS"?
Please confirm so that I can let my colleagues know.
The Accounts department confirmed that they processed your refund a few hours ago. Since the payment was made via PayPal, the refund should be instant, and you should see the amount reflected in your PayPal account already.
Please check if the refund has been credited to your account. If it has, feel free to mark the ticket as resolved.
