Problem: The client has several Bold Timeline timelines added to pages using shortcodes in raw HTML WP Bakery widgets. These timelines display correctly in the default language (English) but not in the translated language (French Canadian). Despite being marked as translated in the Translation Dashboard, some timelines do not appear on certain pages in the translated version. Solution: We recommend the following steps to resolve this issue: 1. Edit the page in the default language. 2. Remove the timelines and update the page along with its translations. 3. Re-add the timelines and update the page again. This process helped resolve a similar issue by ensuring proper synchronization between the default and translated versions of the page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: When laying out a site and selecting media, the media library appears empty, showing the library version of EN instead of DE (source language). This issue occurs especially when inserting components onto the page and selecting media. Sometimes, saving, reloading, and then opening the media library resolves the issue, but not consistently. Solution: We have identified that the issue is related to the HappyFiles Pro plugin, which currently is not compatible with WPML. To resolve this, you have two options: 1. Deactivate the HappyFiles Pro plugin. 2. Go to Settings → HappyFiles and enable the option “Disable in media library.” After implementing one of these solutions, run Media Duplication under WPML → Settings → Media Translation, and the media items should appear correctly across languages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are seeing a notification in the WordPress dashboard indicating that your account is expired, despite it being set to auto-renew. Solution: We have verified that your account is active in our systems. If you have recently made a payment, it might not have been processed yet. We recommend contacting our accounts team directly at hello@wpml.org to confirm the status of your payment.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to find an option to enter the site key in WordPress for WPML registration. Solution: We advised the client to first check if WPML was fully registered or connected to their account. Here are the steps we recommended: 1. Log into your WPML account. 2. Navigate to the 'Register WPML on your sites' link to manage or create a new site key. If these steps did not resolve the issue, we requested the client to provide access credentials privately to further investigate the configuration and ensure everything was set up correctly. Additionally, we confirmed that WPML was registered correctly at the provided admin URL, where the client could also manage their registration keys.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing an issue where WPML under Divi 5 only shows parts of your web pages for translation. For example, the home page only displays "Home" instead of the full content, and previously translated pages are missing. New translations cannot be created as only small sections of the pages are available. Solution: We recommend checking the configuration settings in WPML and Divi to ensure they are set up correctly to display and translate full content. It's also important to verify that you have the latest versions of WPML and Divi installed, as updates often resolve such issues. If the problem persists, please visit our support forum and open a new ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to contact us for further assistance by opening a new support ticket at https://wpml.org/forums/.
Problem: The client's website is primarily in English, with some pages translated into German. However, the 'Portfolio' page, which is not translated, is causing an issue. When German users try to access this page, they are redirected to a non-functional German version of the page, resulting in an error. Solution: We recommend redirecting users directly to the English version of the 'Portfolio' page. You can achieve this by modifying your menu to include a custom link instead of a translated page link. Here’s how you can do it: 1. Edit your menu and choose to add a custom link instead of a page. 2. Enter the URL for the English 'Portfolio' page: https://intellerate.net/portfolio/ 3. Set the label, such as 'Portfolio', ensuring it remains consistent across languages. For more details on translating custom menu links, visit https://wpml.org/documentation/getting-started-guide/translating-menus/#custom-links Additionally, you can try deleting the translation of the 'Portfolio' page to make the German URL inaccessible.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client reported issues with WooCommerce categories disappearing after updating WPML. Additionally, there was a problem with a database deadlock error and a notification about WPML All Import requiring WP All Import Pro or Free. Solution: Firstly, we addressed the notification by deactivating the WPML All Import plugin as it was activated without the required WP All Import plugin installed. For the disappearing categories, we recommended the following steps: 1. Navigate to WPML → String Translation 2. Search for 'product-category' 3. Add the correct translation for the Finnish slug to 'product-category' 4. Go to Settings → Permalinks and click 'Save Changes' 5. Clear your website cache These steps were applied on the staging site and resolved the issue.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
