Problem: The client is unable to translate field labels or placeholders in a registration form built with the B2BKing Pro plugin, despite having scanned the plugin's domains and translated the strings in the WPML String Translations settings. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to WPML->Settings->Custom Post Type Translations. 2. Set the Custom Registration Role (b2bking_custom_role) as translatable. 3. Edit the roles and translate them to secondary languages.
This approach should resolve the translation issue on the front end.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where connecting translated pages in different languages (French and English) and then saving causes the page to break, despite no edits being made. This occurs when using the Greenshift Block Theme. Solution: We recommended the following steps: 1. Ensure that the pages are connected correctly by following the guide on using different translation editors for different pages, which can be found here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ 2. If the issue persists, we suggested recreating the page from scratch to see if the problem resolves. 3. Additionally, creating a staging site using the WP Staging plugin to test if the issue still occurs there might help identify if the problem is specific to the production environment or a broader issue.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that the navigation items in the header and footer were not displaying when WPML was active, despite previously functioning correctly. The issue persisted even after deactivating other plugins and reverting to a default WordPress theme.
Solution: 1. **Increase WordPress Memory Limit:** * Access your website's files via FTP or your hosting control panel's file manager. * Locate the
wp-config.php
file in the root directory of your WordPress installation. * Open the
wp-config.php
file for editing. * Add the following line just before the
/* That's all, stop editing! Happy publishing. */
line:
define('WP_MEMORY_LIMIT', '256M');
* Save the changes to the
wp-config.php
file.
2. **Re-synchronize Menus:** * Go to WPML → WP Menus Sync. * Click the Sync button. * Review the changes, select any menu items that need to be synchronized, and click Apply changes.
If these steps do not resolve the issue, it may be due to a conflict with other plugins or the server environment. In such cases, we recommend disabling the WP Performance MU plugin as it was found to resolve the issue in this instance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to log in to their WPML account using an email and password because their account is linked to their Google account. Solution: We recommend the following steps to switch from Google sign-in to email and password login: 1. Log in with Google at https://account.wpml.org 2. On the Profile Page, scroll to Account Linkage 3. Click "Disconnect" 4. Log out 5. Log in using email + password 6. If the password is forgotten, use the Forgot Password option.
If this solution does not resolve your issue or seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client was experiencing issues with the Menu Sync feature in WPML not working correctly. Initial support attempts mistakenly addressed custom Elementor widgets translation instead of focusing on the Menu Sync problem.
Solution: 1. We acknowledged the misdirection and shifted focus to the actual issue with Menu Sync. 2. We recommended watching the client's provided Loom video to understand the specific Menu Sync problem. 3. We suggested avoiding irrelevant steps like Elementor widget configuration or translation registration, as these were not related to the Menu Sync issue. 4. We planned a focused Menu Sync troubleshooting session, using visual cues or errors from the video for guidance. 5. We advised checking if the plugin version or updates might be relevant and ensuring the client's setup was correctly configured before proceeding.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can connect directly with our support team at WPML support forum.
Problem: After upgrading to WPML Advanced Translation Editor and using Elementor Pro, the client found that links were not being translated as expected, despite settings indicating they should be. Solution: We recommend the following steps to ensure links are translated correctly: 1. Review and Translate Links in Advanced Translation Editor: * Go to the page or post containing the links you wish to translate in your original language. * Edit it and send it for translation to the Advanced Translation Editor. * Once in the ATE, internal links are usually automatically pointed to the language-appropriate version. You can still edit them if needed, as they will appear highlighted. * For external links, use the search bar within the ATE to find and manually adjust them.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're trying to control what gets sent to WPML String Translation and are looking for a function to exclude certain strings. Solution: We recommend creating an XML config file in the plugin root folder to specify which strings should and should not be translated. For detailed instructions on how to set up this file, please refer to our guide on language configuration files.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: If you're experiencing issues with your website's layout appearing mixed or missing in translated versions when using automatic translations, particularly with the Carousel widget, this might be relevant to you. Solution: We recommend checking if the HTML content within your Carousel widget is correctly formatted. Specifically, ensure that all HTML tags are properly closed. In this case, the issue was caused by a missing closing
</div>
tag in the translations. To resolve this: 1. Navigate to WPML → Settings → Custom XML Configuration and add the necessary configuration to ensure HTML content is correctly passed to the translation. 2. Resend the default homepage for translation by making a small change to the title. 3. Once the translation is completed, the layout should display correctly in all language versions.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
