Problem: The client is unable to assign themselves as a translator in WPML and does not see their name in the selection list. Solution: We recommend creating a new user and attempting to add this user as a translator. If the issue persists with the original user, consider deleting and recreating the user account to see if this resolves the problem. If these steps do not help, the issue might be outdated or specific to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are developing a site and trying to translate the Home page to English using WPML. Despite following the provided instructions, the Home page reverts from English back to its original language. Solution: We have recently released WPML version 4.7.6, which addresses this specific issue. We recommend taking a full backup of your site before proceeding. After ensuring your site is backed up, please update WPML to the latest version. Once the update is complete, verify if the Home page remains in English as expected.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance.
Problem: The client is facing issues with string translations not working for the Bookly Plugin and Astra Theme, menu redirection failures in secondary languages, and encountering 50 XLIFF Server Communication errors.
Solution: 1. We increased the WP MEMORY LIMIT to 384M to handle site demands better. 2. We resolved the menu issue by suggesting a change in WPML > Languages > Language URL format to 'Different languages in directories' and advised saving the Permalinks in WordPress settings. 3. We identified external errors from plugins such as Ionos Security and WooCommerce Payments, which are incorrectly triggering translations too early. These should be reported to their respective support teams. For more details on debugging, visit Debugging in WordPress. 4. We noted a conflict due to the use of two security plugins simultaneously (WordFence and Ionos Security) and recommended using only one to avoid conflicts.
If this solution does not resolve your issues or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.
Problem: You are using " ST Form Builder" and trying to translate the Form 1 at checkout on your site using the Traveler theme. You have attempted to translate the English form using a PO file or with string translation, but neither method is working. You also have issues translating other strings at the checkout page, such as 'Submit' or the list of countries. Solution: We recommend contacting the Traveler theme's support service for assistance, as the documentation on their site does not mention functionality for translating forms using WPML. You can find their guide on setting up the WPML plugin at https://travelerwp.com/how-to-set-up-wpml-plugin/. Further, the client added that the following workflow solved the issue:
- Build form 1 in English then form 2 in Greek
- In Theme Options/ Booking Options/ ST Form Builder: Select form for checkout template/ of English, choose form 1.
- In Theme Options of Greek, choose form 2
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If necessary, we highly recommend opening a new support ticket with us for further assistance.
