Problem: You are unable to apply translations. Solution: We recommend that you first edit the original content and save it. After saving, attempt to apply the translation again. If this does not resolve the issue, it may be due to reasons that have become outdated or might not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wants to edit the link of the menu logo in every language on a website using the DIVI theme builder. Solution: We tested changing the logo URL to the homepage URL, and it worked correctly. If you're experiencing this issue, we recommend checking if setting the logo URL to the homepage resolves the problem. If you prefer to use a custom URL for the logo in different languages, please confirm this preference.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client installed the WPML plugin and a language switcher on their multi-language WordPress site. However, the site did not switch languages correctly, staying in English despite selecting other languages. The issue was exacerbated by the LitExtension SEO Plugin, which was conflicting with WPML by modifying URLs. Solution: We recommended the following steps: 1. Ensure that the shop page and products are translated and properly assigned per language. This can be checked under Pages → All Pages and Products → All. 2. Verify that WooCommerce Multilingual is in use and configured correctly by following our documentation at https://wpml.org/documentation/related-projects/woocommerce-multilingual/. 3. Check the configuration of the language switcher in WPML → Languages. 4. Disable the LitExtension SEO Plugin, as it interferes with URL structures essential for WPML's language switching. 5. For untranslated content, use WPML’s Translation Dashboard to send items for translation or manually add translations. 6. Translate widgets and strings specific to the theme using WPML’s String Translation feature. Relevant documentation can be found at https://wpml.org/documentation/getting-started-guide/translating-widgets/#display-different-widgets-each-language and https://wpml.org/documentation/getting-started-guide/string-translation/. 7. If changing URL structures for languages, modify them via WPML → Languages → Edit Languages or create a custom language. Note that this can impact SEO and existing links.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where Yoast SEO titles and meta descriptions for taxonomy archive pages (product categories and product attribute archives) are always displayed in English on the frontend, despite being correctly translated in the backend. This problem occurred after a server migration and updates.
Solution: We recommend the following steps to address the issue: 1. Ensure that the original SEO strings for taxonomies are translated via the WPML → Translation Dashboard, where a string package containing all related terms is available. 2. Avoid adding translations directly via String Translation as it can overwrite values from the string package, leading to inconsistencies. 3. After translating, use the Yoast Test Helper plugin to reset the Yoast indexables tables, ensuring that changes are reflected on the frontend. This can be done by navigating to Yoast Test Helper plugin → Reset indexables tables. 4. If issues persist, consider rolling back to a previous version of the SEO plugin as suggested by our developers, and follow the guidance provided in the errata: https://wpml.org/errata/wordpress-seo-issues-translating-yoast-seo-term-meta/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
