Problem: You are attempting to add four new languages (Dari, Pashto/Pashto, Tigrinya, Farsi) to your site using the WPML plugin, but encounter an error that deletes input data for these languages. Solution: We recommend deactivating every language in your WPML setup and then trying to add the new languages again. If the issue still occurs, share a screenshot of what you are entering. This will help us better understand and address the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum.
Problem: The client was experiencing an issue where WPML reported 'WPML doesn't manage the translation' when attempting to update translations for previously translated Chinese articles. The problem persisted even after trying features on the WPML troubleshooting page and changing the PHP version. Solution: We advised the client to downgrade the PHP version from 8.5.5 to 8.2 or 8.3 and check if the issue was resolved. After downgrading, the issue seemed to disappear, which might have been aided by the flushing of an outdated cache memory file. If you're experiencing similar issues, we recommend trying the following steps: 1. Downgrade your PHP version to 8.2 or 8.3. 2. Clear your site's cache. 3. Confirm that the issue is resolved.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: On translated product category archive pages, Yoast outputs the wrong language SEO title and meta description. Although the backend shows correct localized Yoast SEO fields for each category, the frontend displays incorrect language data. Solution: 1. If you're experiencing this issue, it's important to note that from WPML SEO 2.2.0 onwards, term meta such as SEO titles and meta descriptions for categories can be translated via WPML → Translation Dashboard as String Packages. This integration allows for automatic translation along with the rest of the site. 2. However, if you have manually added translations in the category editing screen, these may not appear on the frontend with versions starting from WPML SEO 2.2.5. WPML now requires these fields to be translated via the Translation Dashboard. Available options: - Roll back to WPML SEO 2.2.4 to continue using manual translations. - Use the WPML Translation Dashboard (String Packages) for translations, which is the recommended method moving forward.
Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You have set up ACF option fields in Bricks Builder, but they are not being translated using WPML. Solution: We recommend setting the translation preferences to the same fields across languages. After doing this, update the options page once. This approach resolved the issue in a similar case.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
