Problem: The client is using WPML with Rank Math SEO Pro and is unable to see the sitemap for the second language on their website. They also mentioned issues with untranslated Elementor containers and difficulties in adding a language to the main menu without dropdowns or flags. Solution: If you're experiencing issues with not seeing a sitemap for the second language, we recommend ensuring that the WPML SEO add-on is installed and active. For detailed guidance on how WPML works with Rank Math sitemaps, please visit our documentation: Optimize Multilingual Websites Using Rank Math and WPML.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance at WPML support forum.
Problem: The client is trying to translate the '_bubble_hot' custom meta field into Arabic using WPML, but it is not appearing in the String Translation module.
Solution: 1. Register the '_bubble_hot' Meta Field with WPML: - Navigate to WPML → Settings. - In the Custom Fields Translation section, find '_bubble_hot'. If it's not listed, publish or update a post with this field to make it appear. - Set '_bubble_hot' to Translate and click Save.
2. Translate Field Content: - Go to WPML → String Translation. - Search for '_bubble_hot'. Enter the translation for Arabic directly if it appears.
3. If '_bubble_hot' Still Doesn't Appear: - Ensure the field has content in at least one post. - Perform a quick edit and update on a post. - If using a custom field plugin, ensure WPML integration is configured.
4. Programmatic Registration: - Add the following code to your theme's functions.php file:
If these steps do not resolve the issue, it may be due to the field being dynamically added or saved in a non-standard way. In such cases, or if the problem persists, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue remains unresolved, please open a new support ticket.
Problem: The client is experiencing issues with managing translations using WPML on a WordPress site. Specifically, the translate icon 'pen' is disabled, displaying the message 'You can only edit translations assigned to you.' The client has tried various methods, including deactivating plugins and changing user capabilities, but the issue persists. Solution: We recommend checking if the user has been correctly assigned as a translator in the Translation Management settings. This can be done by navigating to the WPML Translation Management page. If the issue is related to specific pages not being editable by the editor, ensure that these pages are assigned to the editor. You can assign pages to an editor by following the steps shown in this screen recording: https://somup.com/cTQVoc84ql. Additionally, if you want the editor to have the ability to edit all pages freely, you should assign them as a Translation Manager. Detailed instructions on assigning this role can be found here: https://wpml.org/documentation/support/wpml-admin-capabilities/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Der Klient versucht, zwei Sprachseiten manuell zu verknüpfen, sieht jedoch nur die Option für automatische Übersetzung und findet keine Möglichkeit, zwei Seiten als Sprachvarianten des identischen Inhalts zu verknüpfen. Solution: Um zwei Sprachseiten manuell zu verknüpfen, sollten Sie den Inhalt im WordPress-Editor öffnen und der rechten Seitenleiste des Editors eine Ausgangssprache zuweisen. Sie können Inhalte, die noch nicht übersetzt wurden oder für die kein laufender Übersetzungsauftrag besteht, manuell verbinden. Folgen Sie dieser Anleitung: Wie man bereits übersetzte Seiten verknüpft. Falls Sie laufende Übersetzungsaufträge haben, können Sie diese unter 'WPML > Übersetzungmanagement > Übersetzungsaufträge' abbrechen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: The client is unable to translate the content of fields within the 'Productos' ACF group on their WooCommerce site. Despite translating fields individually and changing settings, the translations do not appear when viewing products. The client suspects a global or settings-related issue and has experienced disappearing translations when changing systems. Solution: 1. We recommend reviewing the site's WPML and ACF translation settings to ensure that fields are marked as 'Translatable'. 2. Check for any caching or theme/template override issues that might affect the display of translated fields. 3. Verify that the global translation settings for ACF fields are correctly configured. 4. If the issue persists, it may be beneficial to consult directly with WPML support for a detailed review of the configuration.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to use the 'Judge me review plugin' for reviews on your WordPress site, but the translation feature is not working. You have checked the settings in WPML but couldn't find the relevant options. Solution: We have identified that the 'Judge me review plugin' is not compatible with WPML. For more details, you can check our official documentation here: https://wpml.org/plugin/judge-me-product-reviews-for-woocommerce/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Si la solución proporcionada no resuelve su problema o parece desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tiene instaladas las últimas versiones de temas y plugins.
Problem: Если страница шаблона темы создана с использованием конструктора WPBakery и вы нажмете "создать перевод" в WPML, возникает вопрос, будет ли русская копия страницы выглядеть как оригинал или будут переведены только тексты. Solution: Мы проверили вашу страницу и обнаружили, что перевод отображал только шорткоды из-за активации Классического режима билдера. Переключение в обычный режим билдера позволило отобразить структуру страницы корректно. Для корректного отображения layout переведенной страницы: 1. В WPML → Настройки → Перевод пользовательских полей активируйте опцию «Show “Multilingual Content Setup” meta box on post edit screen». При необходимости эту опцию можно отключить. 2. После активации опции при редактировании страницы на языке оригинала появится дополнительный метабокс. В нем установите для пользовательских полей, отвечающих за layout страницы, настройку «Копировать». 3. Обновите страницу и завершите перевод. Пользовательские поля, отвечающие за разметку, будут корректно скопированы в перевод.
Если данное решение окажется неактуальным или не подойдет в вашем случае, рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить список известных проблем, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problem: The client is trying to set up French versions of core pages in WPML and wants to edit them directly in Elementor. Specifically, the client needs a French version of the Contact page and wants to create a 'copy' (a French shell page linked to the English one) to edit fully in Elementor. However, when attempting to create this page, WPML automatically opens the Advanced Translation Editor (ATE), and no actual French page is created in the Pages list unless something is saved inside ATE. The client also wants to disable the ATE for these pages so that WPML creates a French page in the Pages list that can then be edited in Elementor.
Solution: To resolve this issue, we recommend deactivating the Translation Editor for these specific pages. You can do this by following the steps outlined in our guide on using different translation editors for different pages, which can be found here: Using Different Translation Editors for Different Pages.
Please note that the option to deactivate the Translation Editor appears in the Language block when editing the content in the original language. If you're still facing issues or if this solution does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problème : Vous tentez de migrer votre site WordPress avec WPML vers une nouvelle URL, mais celle-ci n'est pas détectée par WPML ni par WordPress. Solution : 1. Vérifiez les réglages de WordPress : - Allez dans Réglages > Général et assurez-vous que les champs Adresse web de WordPress (URL) et Adresse web du site (URL) correspondent à la nouvelle URL de votre site. 2. Vérifiez la configuration WPML : - Rendez-vous dans WPML > Langues. Dans la section Format des URLs de langue, assurez-vous que les options correspondent à votre nouvelle structure d'URL. Si vous utilisez des domaines différents pour chaque langue, vérifiez que les nouveaux domaines sont bien enregistrés. 3. Videz le cache et les permaliens : - Allez dans Réglages > Permaliens et cliquez sur Enregistrer les modifications. Videz également le cache de votre plugin ou système de cache serveur. 4. Mettez à jour les liens internes : - Utilisez des outils comme Better Search Replace pour remplacer les anciennes URLs dans votre base de données par la nouvelle. 5. Désactivez et réactivez WPML (si nécessaire) : - Si les étapes précédentes ne résolvent pas le problème, désactivez temporairement WPML et ses modules complémentaires, puis réactivez-les.
Si ces étapes ne résolvent pas votre problème, il se peut que la solution soit obsolète ou inadaptée à votre cas. Nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client reported that some translated pages were not visible on the front end in Polish, despite being visible in the translation editor. Solution: We recommended the following steps to resolve the issue: 1. Slightly modify the original page and save it. 2. Navigate to the WPML translation editor and complete the translation. 3. Create a full site backup for safety, accessible via WPML -> Support -> Troubleshooting link. Follow the steps described in the guide at WPML Troubleshooting Options. 4. Confirm the creation of a full site backup. 5. Check if the issue persists after these steps. Additionally, a video was provided to assist in troubleshooting: Video Guide.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is using the Testimonial Showcase plugin and is unable to see the original Dutch text when trying to translate testimonials using WPML. The issue does not occur with regular pages or posts. Solution: 1. We recommend using the String Translation module of WPML to translate the testimonials. For guidance on how to use this module, please visit String Translation documentation. 2. If the issue persists, it may be necessary to provide temporary access (WP-Admin and FTP) to a test site where the problem has been replicated so we can further investigate and make necessary configuration changes. Before providing access, ensure to back up your site using a plugin like UpdraftPlus, available at UpdraftPlus plugin.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
