Exception

Problem:
The client reported multiple issues after noticing an error about the site not meeting WPML's minimum requirements, which later disappeared without any action taken by the client. The issues included mismatches in product counts across categories, the price filter not being visible or functioning correctly across different languages and views, and untranslated address information in the footer.
Solution:
We examined the mismatch in product counts within categories. It was found that the content and products were initially created in English and then translated, with English being the default language. The primary issue was with the products in the default language not being assigned to the correct categories. We recommend the client to review all products in the default language to ensure they are correctly categorized. This should be done with WPML disabled to confirm that the setup works independently of WPML. Once verified, WPML can be re-enabled to check if the translation issues persist. If problems continue, we advise opening a new support ticket.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to contact us by opening a new support ticket at WPML support forum.

Problem:
The client reported multiple issues: an initial error indicating that the site does not meet WPML's minimum requirements, mismatches in product counts across categories, a non-visible price filter on the Lithuanian desktop version (but visible on mobile), and untranslated address information in the footer on the Lithuanian version.
Solution:
1. For the price filter issue, we found that the Elementor template "Storefront" was not translated correctly. We re-translated it and confirmed that the issue was resolved.
2. For the visibility issues on mobile, it appears to be related to caching. We recommended clearing the cache to see if the issue persists.
3. We also advised ensuring that everything is set up correctly in the default language and checking the widget settings for mobile views.

If these steps do not resolve your issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum.

Problem:
Sie haben neue Seiten erstellt und mit dem Advanced Translation Editor übersetzt. Obwohl die Übersetzungen im Editor abgeschlossen und auf 100% sind, werden die Seiten nach einem Refresh in der Seitenübersicht als nicht übersetzt angezeigt und erscheinen nicht im englischen Menü.
Solution:
Es könnte sich um einen Datenbankfehler handeln. Wir empfehlen Ihnen, Ihre Seite zu sichern und die folgenden WPML Troubleshooting Optionen durchzuführen, wie hier beschrieben:

• Clear the Cache in WPML
• Remove ghost entries from the translation tables
• Fix element_type collation
• Fix WPML table collation
• Set language information

Nach diesen Schritten sollte das "Stift" Icon erscheinen, anstatt das "+" Icon, wenn Sie die Seite erneut übersetzen.

Falls das Problem weiterhin besteht oder die Lösung aufgrund von Aktualisierungen irrelevant geworden ist, empfehlen wir Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.

Problem:
You are experiencing issues with widget editing and language differentiation on your WordPress site using the Cocoon theme. Specifically, when trying to edit, add, or delete widgets, the widget editing page breaks, displaying a PHP warning: 'Array to string conversion in wp-includes/taxonomy.php on line 4906'. This error prevents you from managing widgets and correctly setting up display conditions to separate Japanese content from English content.
Solution:
We recommend that you disable PHP warnings which are not affecting functionality but are visible due to your site's debug settings. Please add the following lines to your wp-config.php file to hide these warnings:

define('WP_DEBUG', false);<br />define('WP_DEBUG_DISPLAY', false);<br />define('WP_DEBUG_LOG', false);<br />@ini_set('display_errors', 0);

This should help in hiding the PHP warnings and allow you to manage your widgets without the page breaking.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problem:
You have translated a page from French to English, but the English translation is not visible on your website. Instead, the original French content appears.
Solution:
We discovered that some translations might have included unexpected characters that disrupted the table markup. To fix this, we re-translated several rows related to the table and completed the translation. If you still notice any discrepancies, please update the translation accordingly.

If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client is unable to delete a category translated by WPML. The deletion action from the WordPress categories screen has no effect, with no visible error but the action is blocked.

Solution:
1. Manage category deletion via WPML’s Taxonomy Translation interface.
2. Clear all translations of the category by emptying the translation fields in each language and saving.
3. Attempt deletion again via Posts → Categories after clearing translations.
4. If the issue persists, activate WordPress debug mode as described in Debugging in WordPress and check for JS/PHP errors in the browser console or error logs during deletion.
5. If no errors are found, test for plugin/theme conflicts, preferably in a staging environment.

If these steps do not resolve the issue, or if the problem seems complex, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.