Not WPML issue

Problem:
The client is using the Jobzilla Theme with WPML and has set German as a different language. They expected the default language home page to be 'http://nicl12.sg-host.com/', but it redirects to 'http://nicl12.sg-host.com/de/'. The client wants the default language home page to not include '/de/'.
Solution:
We advised the client to go to WPML -> Languages -> Language URL format and deactivate the option to show a directory for the default language. After this, they should save the changes and re-save the permalinks. This action should resolve the issue of the default language home page redirecting incorrectly.
Additionally, we clarified that WPML cannot remove the language directory only for the frontpage of the default language. Instead, we suggested creating a root page, which is different from the frontpage in the default language, as described in our guide: Setting up a root page.
If the client needs behavior outside the scope of WPML's standard features, such as custom coding, we recommended contacting one of our certified partners at WPML Contractors.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.

Problem:
The client is unable to translate the Weight & Dimensions for WooCommerce Variable Product Variations into different languages, despite having the necessary plugins and setting the Custom Fields Translation to 'Translate'.
Solution:
1. We confirmed that numbers are generally not translated but copied over into the secondary language, and variations with different dimensions are considered different products.
2. We created a sandbox for testing and confirmed that dimensions cannot be translated using the WordPress Editor, only the Translation Editor.
3. We escalated the issue to our second-tier support for further investigation.
4. We conducted a test to add dimensions in an Asian language directly in the product without translating, to see if the issue persists.
5. We concluded that this is a limitation of WordPress, not WPML, and recommended checking WordPress/WooCommerce forums for potential workarounds.

If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any updates or related issues. We also recommend ensuring that you have the latest versions of themes and plugins installed. If the problem persists, do not hesitate to open a new support ticket.

Problem:
After syncing strings in WPML, most translations are not visible on the website, although they are still translated in WPML. This issue is not related to cache problems.
Solution:
We recommend enabling WP DEBUG to check for any current errors that might be affecting the visibility of translations. You can enable WP DEBUG by following the instructions here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
Look for errors such as "Notice: Function _load_textdomain_just_in_time was called incorrectly." If you find such errors, please provide us with the details.
If you are unsure how to use WP DEBUG, please let us know, and we will assist you further.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket for personalized assistance at WPML support forum.

Problema:
Si estás experimentando problemas con botones creados usando Ultimate Addons de Beaver Builder, donde los enlaces no redirigen a la página traducida sino a la original, y estás utilizando el plugin BB Portfolio que ya no recibe actualizaciones, tenemos una solución para ti.
Solución:
1. Añade el siguiente código XML a tu configuración de WPML para hacer que los enlaces de los botones estén disponibles en el editor de traducción de WPML:

2. Después de añadir este código, deberás editar los campos de enlace en el contenido original y guardar el contenido nuevamente para que las URL aparezcan en el editor de traducción.
3. Si configuras el enlace dinámicamente, como se muestra en la captura de pantalla proporcionada por nuestro equipo de soporte, no tendrás que traducirlo manualmente.

Es posible que esta solución pueda ser irrelevante debido a actualizaciones futuras o porque no se ajusta exactamente a tu caso. Si después de probar estos pasos sigues teniendo problemas, te recomendamos abrir un nuevo ticket de soporte en nuestro foro de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.

Problem:
You are experiencing an issue where accessing a specific product page on your WordPress site using WPML redirects you to an unexpected page.
Solution:
We have identified that this redirection is caused by the WordPress core, not by WPML plugins. To resolve this, we recommend editing the product page and modifying the slug. Here is a step-by-step guide:
1. Go to the product page: /it/shop/cellulari-ricambi-phone-parts/motorola/81700/ (in Italian).
2. Change the slug from '81700' to '81700-it'.
This modification should prevent the WordPress core from executing the unwanted redirection.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at our support forum for further assistance.

Problem:
The client is experiencing issues with header settings being lost upon activating the WPML plugin. The issue persists even though the theme developer recommended WPML, stating it was tested for compatibility. The problem also occurred with other translation plugins like Polylang and Weglot.
Solution:
We advised the client that if the issue also appeared with other plugins, it is likely not caused by WPML. The responsibility to resolve this lies with the theme author, especially if they claim compatibility. We also mentioned that we could investigate further if the client can demonstrate that the problem is specific to WPML. Additionally, we reminded the client not to share credentials outside designated secure areas due to GDPR regulations.

If this solution does not resolve your issue or seems outdated, we recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and ensuring you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket.