If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client is developing a multi-language website and is unsure how to effectively manage the homepage URL structure for SEO and usability.
Solution:
We recommend maintaining the default language (e.g., English) at the root URL (/) for optimal SEO and usability. The translated homepage (e.g., German) should use a language-specific path like
/de/
. This approach is beneficial for both search engines and user navigation.
We advise using WPML’s built-in language switcher, prominently displayed in the header or menu, facilitating easy language switching without disrupting the user experience. We generally do not recommend a full-screen language selector on the homepage as it can negatively affect SEO and usability. For those using SEO plugins like Yoast, it's beneficial to integrate the WPML SEO plugin. For further guidance, please refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problema: Il cliente ha configurato WPML con i sotto-domini per ogni lingua, ma riscontra problemi con il selettore delle lingue che non permette di tornare alla versione italiana del sito quando si naviga nelle versioni inglese o francese. Soluzione: Il problema del selettore delle lingue potrebbe essere stato risolto riavviando il sito, il che ha probabilmente resettato la cache che interferiva con il corretto funzionamento del selettore.
Se la soluzione proposta non risolve il problema o se sembra non essere più rilevante, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti per verificare se esiste una soluzione permanente per la tua versione del plugin e di assicurarti di avere installato le ultime versioni di temi e plugin. Per assistenza ulteriore, visita il forum di supporto WPML.
Problem: Si estás intentando acceder al panel de administración de WordPress y aparece el error 'MySQL server has gone away', es probable que WPML haya detectado un problema al intentar acceder a sus tablas internas. Este problema suele estar relacionado con la configuración del servidor MySQL. Solution: 1. Contacta a tu proveedor de hosting para revisar y ajustar los siguientes parámetros de MySQL:
2. En el backend de WordPress, ve a WPML > Soporte > Solución de problemas, y ejecuta:
Reparar las tablas de WPML.
Sincronizar las traducciones de cadenas.
Reparar las tablas de idiomas.
3. Asegúrate de que estás utilizando las versiones más recientes de WPML y sus complementos. 4. Si el problema persiste, activa el modo de depuración de WordPress añadiendo lo siguiente al archivo wp-config.php:
Luego, revisa el archivo wp-content/debug.log y compártenos cualquier mensaje relacionado.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client needs to export the WPML configuration and is encountering a 403 Forbidden error when trying to access the XML file via Multilingual Tools. This error typically indicates that the server understands the request but refuses to authorize access, possibly due to server permissions, security settings, or firewall rules. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Temporarily disable all non-essential plugins, keeping only the required WPML plugins active. 2. Switch to a default theme, such as Twenty Twenty-One, to rule out any theme-related issues. 3. If the problem persists, consider installing your site on a local server (e.g., using LocalWP or XAMPP) to determine if it’s a hosting-related problem. Please ensure to back up your database before making any changes.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Desde la instalación de WPML, el cliente tiene problemas con las metadescripciones, apareciendo 'spanish' y textos raros. Solución: Revisamos el HTML de la página y confirmamos que la información es correcta. El problema se presenta en el idioma por defecto del sitio (ES), donde WPML no realiza modificaciones. Recomendamos activar el modo de depuración para verificar si el sitio está lanzando algún error. Puedes encontrar instrucciones sobre cómo hacerlo en https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/.
Si esta solución no resuelve el problema o si parece no estar relacionada con tu caso, te sugerimos abrir un nuevo ticket de soporte. También recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problema: Estás intentando actualizar el plugin WPML y sus complementos, pero enfrentas problemas para conectar tu sitio con wpml.org, lo cual es necesario para buscar nuevas versiones y actualizaciones de seguridad. Un plugin de seguridad o una configuración del firewall podría estar bloqueando esta conexión. Solución: 1. Desactiva cualquier plugin de seguridad que tengas instalado y contacta con tu proveedor de hosting para asegurarte de que no haya directivas del firewall que impidan la conexión con nuestros servidores. 2. Aumenta el límite de memoria de WordPress a un mínimo de 128Mb. Para esto, agrega el siguiente código en tu archivo wp-config.php, justo encima de la línea /* That's all, stop editing! Happy blogging. */:
Puedes verificar el límite de memoria actual en la sección WPML -> Soporte de tu sitio.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are experiencing issues with product rejections in Google Merchant Center due to a currency mismatch. Although your settings in Merchant Center are correct, Google's crawlers, which are mostly from the USA, detect USD instead of GBP during their crawling process. Solution: Unfortunately, this issue is beyond our control as Google decides the region from which it crawls the site. Your currency settings are correct, but Google's bots, primarily operating from the USA, default to USD. For more information on how Google handles locale-adaptive pages, you can visit Google's documentation on locale-adaptive pages.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: You are using WPML with WooCommerce and facing an issue where you want to set different VAT rates for the same product on different language versions (Slovak and Czech). The fields "Tax status" (_tax_status) and "Tax class" (_tax_class) are locked in the translation, preventing you from setting a different tax class for the Czech variant of the product. Solution: Unfortunately, it is not possible to unlock or independently modify the "Tax class" (_tax_class) field in a product translation for different language variants without switching the entire product to "Translate independently". This is because taxes are determined by the customer's location rather than their language. You can configure the tax rates in WooCommerce by specifying a tax amount for each country, which will then be adjusted based on the customer's address. To set different tax rates for each country, navigate to WooCommerce > Settings → Tax → Standard Rates.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
