Problem: The client, Sven, reported an issue with excessive resource usage in the database and a problem with the translation of author meta descriptions in a Divi theme WordPress site. The author's meta description was not translating correctly, although the author's title was. Solution: We performed several troubleshooting steps. For the performance issue, we suggested: 1. Visit the WPML String Translation page at WPML String Translation 2. Select and delete a significant number of strings to see if this resolves the performance issue. 3. Deactivate the caching plugin as strings can only be deleted after the cache is cleared. For the issue with the author's meta description not translating, we provided a workaround involving editing a PHP file in the Divi theme: - Create a backup of the entire site - Navigate to ...wp-content/themes/Divi/includes/builder/feature/dynamic-content.php - Locate line 1026 and replace:
If these solutions do not resolve your issues or seem outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Spanish Support Forum.
Problema: Dopo l'aggiornamento di WPML all'ultima versione, il sito ha mostrato un notevole rallentamento, soprattutto nelle sezioni admin e front-end. Il cliente ha notato un miglioramento significativo disattivando WPML, suggerendo che WPML potrebbe essere la causa del rallentamento. Soluzione: Abbiamo esaminato il sito con Query Monitor e non abbiamo trovato errori significativi. La differenza di prestazioni con e senza WPML è stata minima. Per ottimizzare ulteriormente il sito, consigliamo: 1. Fare un backup del sito per sicurezza. 2. Andare su WPML → Supporto → Risoluzione dei problemi. 3. Nella sezione 'Ottimizzazione tabelle del database', cliccare su 'Ottimizza tabelle di traduzione'. 4. Andare su WPML → Impostazioni → Traduzione dei tipi di post e impostare i prodotti come 'Traducibile – mostra solo elementi tradotti' per migliorare le prestazioni.
Se la soluzione proposta non risolve il problema o sembra non essere più rilevante, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
Problem: The client is experiencing a '502 Bad Gateway' error and long loading times when trying to access the WPML Translation Dashboard after enabling automatic translation on a development site using the Consalt theme and Elementor. Solution: 1. Increase the PHP Memory Limit to at least 256MB, preferably to 512MB. This adjustment can be made in the
wp-config.php
file or through the hosting provider's settings. 2. Temporarily pause automatic translation to reduce server load and attempt to access the dashboard. 3. If the issue persists, downgrade the PHP version to v8.1 or v8.2, update any outdated plugins or themes, and flush any existing cache. 4. Deactivate all plugins, including WPML ones, and switch to a default WordPress theme like Twenty Twenty. Then, insert the following code in the
5. After visiting the front page and allowing it to fully load, remove the code from
functions.php
. Reactivate the theme and plugins one by one to identify the culprit if the issue is resolved. 6. If problems continue, enable WordPress debug mode to identify any specific errors.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente está experimentando saturación del servidor debido al manejo de strings por el plugin WPML, lo que afecta el rendimiento del sitio sin causar una interrupción total. Solución: Si estás enfrentando este problema, te recomendamos seguir estos pasos: 1. Crea una copia de seguridad completa de tu sitio. 2. Actualiza los plugins o temas que estén desactualizados, especialmente los plugins de WPML. Puedes hacerlo en Plugins -> Añadir nuevo -> Pestaña 'Comercial'. 3. Accede a WPML -> Soporte -> Enlace 'solución de problemas' y haz clic en 'Clear invalid strings' en https://wpml.org/documentation/support/wpml-troubleshooting-options/. Este botón te llevará a una tabla donde aparecen strings que no se utilizan o se han registrado incorrectamente. Elimina estas cadenas. 4. Comprueba si el problema de saturación ha desaparecido.
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos en https://wpml.org/known-issues/, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: If you're implementing a website using WooCommerce and WPML and notice that the admin panel is slow, particularly when accessing WooCommerce → Products, where a large number of queries are reported, including many duplicates primarily from WPML_Translation_Job_Factory->retrieve_job_data(), resulting in slow page load times. Solution: We recommend increasing the WordPress memory limit to at least 256MB. You can do this by adding the following line to your wp-config.php file:
Add it above the line /* That's all, stop editing! Happy blogging. */ After increasing the memory limit, update your WPML plugins via Plugins -> Add new -> Commercial tab. You might need to click on the button to search for updates. Once updated, check if the issue with the admin panel speed has improved.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing slow loading times on their website when using WPML with 19 active languages, particularly noticeable during the initial load of pages. The client is concerned about the backend operations WPML performs and the impact on site performance. Solution: We identified that the slow loading times are partly due to the complex operations required by WPML to manage translations across multiple languages, but the main issue seemed to be that various Cache plugins were enabled at the same time. To improve performance, we recommend: 1. Disabling multiple cache plugins as they can conflict and degrade performance. Specifically, if using "Pressable Cache Management", ensure that "WP Rocket" is disabled. 2. Considering the use of an Object Cache Plugin to reduce the load on database operations, which can be particularly beneficial in setups with many active languages. 3. Checking the documentation on WPML's database table structure for further insights into how WPML manages data.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing significant slowdowns in the WordPress admin area due to WPML-related queries, particularly around wp_icl_mo_files_domains and wp_options autoload rows like 'wpml_dependencies:needs_validation'. Despite previous cleanup efforts, heavy queries are still repeating on almost every admin page load. Solution: 1. Clean up unused MO files and domains by navigating to WPML → Theme and plugins localization and performing a scan of the theme and plugins for strings. After scanning, remove unnecessary files. 2. If performance issues persist, create a staging site to safely test changes without affecting the live site. Use the WP Staging plugin or ask the hosting provider for assistance. 3. Update WPML to the latest version via Plugins -> Add new -> Commercial tab and check if the issue persists. 4. Disable all plugins except WPML and switch to a default WordPress theme to isolate the issue. Reactivate plugins and themes one by one to identify any specific conflicts.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If problems continue, we highly recommend opening a new support ticket for further assistance.
Problem: El cliente enfrenta un error 500 'Internal Server Error' al intentar abrir 'Traducción de cadenas' en WPML, además de picos altos en el uso de recursos de la base de datos y CPU. La tabla 'wp_icl_string_translations' es muy grande, lo que contribuye al problema. Solution: 1. Realizar un downgrade de PHP a la versión 8.1 o 8.2 y seguir los pasos de troubleshooting de WPML disponibles en esta guía. 2. Crear un sitio staging para realizar pruebas sin afectar el sitio en producción, utilizando el plugin WP Staging. 3. Solicitar al hosting que ajuste los siguientes parámetros en el servidor de base de datos y reinicie MySQL: - wait_timeout = 300 - max_allowed_packet = 512M - innodb_log_file_size = 256M 4. Verificar si el problema persiste en el sitio staging y en producción.
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: Sie versuchen, die Ladezeit Ihrer Website zu verbessern, während Sie die volle Funktionalität von WPML beibehalten. PageSpeed Insights zeigt, dass viele JavaScript-Dateien von WPML, insbesondere
sitepress-multilingual-cms.js
, die Ladezeit Ihrer Seite beeinträchtigen. Solution: Wir haben festgestellt, dass der betreffende Code aufgrund der aktivierten automatischen Browser-Weiterleitung basierend auf der Browsersprache ausgeführt wird. Wir empfehlen Ihnen, diese Funktion vorübergehend zu deaktivieren, um zu sehen, ob sich die Ladezeiten verbessern. Sie können mehr über diese Funktion hier erfahren: Automatische Weiterleitung basierend auf der Browsersprache.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: The client is experiencing a persistent spinning update icon in the WPML admin area, which may indicate a stuck background process during the use of the WPML Media Translation add-on. The process has been running for an extended period without completion, and the client is unable to proceed with content creation or database backup.
Solution: 1. Refresh the browser to see if the spinning icon persists, as sometimes the UI does not update until you reload. 2. Navigate to WPML → Media Translation to check if the media items appear as expected for translation. If the images are listed, the process might have completed. 3. If the spinning icon continues, visit WPML → Support and look for any error messages or warnings in the debug info section. 4. Try clearing your browser cache and logging out/in to WordPress. 5. If the issue remains, deactivate and reactivate the WPML Media Translation add-on to reset the background process.
After following these steps, ensure that the spinning icon disappears and media items are visible under WPML → Media Translation. You should then be able to proceed with content creation and database backup.
If the problem persists, please check for any error messages and contact us for further assistance. We also recommend visiting our known issues page to verify if your issue is already addressed. Ensure you have the latest versions of themes and plugins installed. If needed, open a new support ticket at WPML support forum.
