WCML

Problem:
The client reported an issue where the language data disappears after saving an order in WooCommerce with WPML and custom CRM integration. The problem occurs when the

$order->save()

method is executed, leading to the disappearance or defaulting of the 'wpml_language' meta instead of retaining the secondary language.
Solution:
We analyzed the issue and found that the 'wpml_language' value remains set to the correct language (Russian in this case). The apparent issue arises because the system dynamically adjusts the display language on the order edit page based on the user's current view settings, not the original language of the purchase. This behavior is controlled by the function

WCML_Orders::get_order_items_language_to_filter

located in wp-content/plugins/woocommerce-multilingual/inc/class-wcml-orders.php. Here, the language displayed is determined by the user's admin language settings or the default site language if no specific action is triggered for the customer. This ensures that product titles and other details are shown in the appropriate language as per the current view settings.

If this solution does not resolve your issue or seems irrelevant due to updates or specific circumstances, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client is experiencing an issue where WooCommerce products translated from German to English are displayed only as text and not as products on their website using the Uncode theme.
Solution:
We have identified that the issue occurs specifically with the Uncode theme, as the translated products display correctly when using the Storefront theme. We recommend temporarily deactivating WPML to see if the products revert to their default language and are displayed correctly. This can be tested by visiting the product page without WPML activated. If the problem persists, it indicates that the issue may be related to the theme itself, possibly due to incorrect template assignments. We advise contacting the theme support for further assistance. Additionally, it's important to ensure that you are using the latest versions of your themes and plugins. If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/ and consider opening a new support ticket with us for further assistance at WPML support forum.

Problem:

You are trying to translate strings in your WooCommerce shop which is coming from the XStore theme using WPML, but translations are not being applied. Specifically, the 'Quick View' string remains in English on the Ukrainian version of the site, and you do not have the 'Look for strings while pages are rendered' option available.

Solution:

We recommend following these steps to resolve the issue:

1) Navigate to WPML>>Support page, and click on the Troubleshooting link.
2) On the Troubleshooting page, click on the following options in the *Clean up* section and wait for confirmation of processing after each one:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
3) Go to WPML>>Theme and plugins localization.
4) Scan for the *Xstore* theme (parent) from the *Scan strings in themes, plugins and WordPress* Section.
5) Navigate to WPML>>String Translation.
6) Search for the strings and translate them.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
Estás intentando mostrar las páginas de productos traducidas y encuentras el error ERR_TOO_MANY_REDIRECTS si los slugs utilizan caracteres no latinos.

Solution:
Te recomendamos implementar el siguiente código en el archivo functions.php de tu tema o mediante un plugin para agregar snippets de código. Este código ajusta el slug de las categorías de productos para evitar el error de redirecciones:

add_filter( 'get_term', function( $term, $taxonomy ) {
   if ( $taxonomy === 'product_cat' && isset( $term->slug ) ) {
        $term->slug = urldecode( $term->slug );
    }
   return $term;}, 10, 2 );

Antes de realizar cambios, asegúrate de hacer un backup de tu sitio.

Si esta solución no resuelve tu problema o si parece estar desactualizada, te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, no dudes en abrir un nuevo ticket de soporte.

Problem:
Sie betreiben einen mehrsprachigen WooCommerce-Shop und stellen fest, dass nicht alle Produkte in den verschiedenen Sprachen angezeigt werden. Auf Englisch und Spanisch erscheint nur eine Fehlermeldung, obwohl alle Produkte als übersetzt markiert sind.
Solution:
Überprüfen Sie den Übersetzungsstatus Ihrer Produkte. Dies können Sie tun, indem Sie zu 'Produkte > Alle Produkte' in Ihrem Dashboard gehen und sicherstellen, dass die Produkte korrekt übersetzt und veröffentlicht sind.

Falls diese Schritte das Problem nicht lösen oder die Informationen veraltet oder nicht auf Ihren Fall zutreffend sind, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.

Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.