WCML

Problem:
You have a WooCommerce setup with WPML on your website, with Dutch as the primary language and English as the secondary. Some products, although visible in Dutch, do not appear in English despite using the fallback option. Even after duplicating the products explicitly to English, some still do not show up.
Solution:
First, perform the following troubleshooting steps in WPML:
1. Navigate to WPML > Support > Troubleshooting.
2. Click on the following buttons:
- Synchronize posts taxonomies (select "Products")
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Set language information
- Fix post-type assignment for translations
3. Open the default product that isn’t appearing in the translation and save it without making any changes.
4. Check the secondary language; the product should now be visible.
If you have many products, use WooCommerce's bulk update feature to save time. Refer to this guide to learn how to bulk select and update products without changing any values, simply click "Save".

If these steps do not resolve your issue or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You are experiencing an issue where the password reset URL for the English language on your WooCommerce site redirects to the login page instead of the password reset page.
Solution:
We have identified this as a known issue. You can find more details on our erratum page: Incorrect content displayed when WooCommerce endpoints are translated from non-English to English.
To address this issue, please follow these steps:
1. Navigate to WooCommerce > Settings > Advanced page.
2. Set your endpoints in English.
3. Go to WPML > String Translation page.
4. Translate your endpoints.
After completing these steps, if the problem persists or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

Problem:
The client's site is built with Elementor and the Woodmart theme. They have translated the attributes using WPML, but the filters are not showing in the translated language on the product category pages.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to WooCommerce → Settings → Products → Advanced.
2. Ensure that the option Enable table usage is disabled. This setting can prevent the attribute table from populating correctly in the secondary language.
3. Save the changes.
4. Clear the caches from your site and browser, then check if the filters appear in the translated language.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, verify that you have the latest versions of your themes and plugins installed. If you still need help, feel free to open a new support ticket on our support forum.

Problem:
Der Kunde hat Produkte mit Übersetzungen in einem WooCommerce Store importiert und möchte nun die Bearbeitung aller Artikel auf den WPML Translation Editor umstellen, während die bestehenden Übersetzungen beibehalten werden. Es gibt Probleme, da neue Attribute, die zu einem englischsprachigen Artikel hinzugefügt werden, nicht bei den deutschen Artikeln erscheinen und nicht im WPML Translation Editor bearbeitet werden können.
Solution:
Wir empfehlen, den "Classic Translation Editor" unter WPML → Settings zu aktivieren, um Produkte auf den WPML Editor umzustellen, sodass der Inhalt geladen werden kann. Eine bessere Alternative könnte sein, auf die Nutzung von Custom Attributes zu verzichten und stattdessen globale Attribute in WooCommerce zu verwalten (Products → Attributes). Diese können dann über WooCommerce Multilingual übersetzt werden, was die Notwendigkeit eliminiert, die Übersetzungseinstellungen nach einem Import umzuschalten.

Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir, einen neuen Support-Ticket zu öffnen und die aktuellen bekannten Probleme unter https://wpml.org/known-issues/ zu überprüfen. Stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.

Problem:
If you're experiencing issues with the WooCommerce REST API only returning orders made in the default language of your website, and not displaying orders from other languages, this might be due to the translation settings for the Order post type.
Solution:
We recommend checking the translation preference for the Order post type in your WPML settings. Here's how you can adjust it:
1. Navigate to WPML > Settings.
2. Scroll down to the "Post Type Translation" section.
3. Set the translation preference for Orders (shop_order) to "Not Translatable".
4. Save the changes.
After making these adjustments, try fetching the orders again using your API endpoint. You should now be able to see all orders, regardless of the language.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.