bobv-12

Problem:
The client is experiencing an issue where the English version of their site displays too many parent product categories compared to the Dutch version, despite the taxonomy hierarchy showing as synchronized.
Solution:
1. Ensure that the WPML plugin and all related add-ons are updated to the latest version, which is 4.7.1. This update includes bug fixes and improvements that might help resolve the issue. Update instructions can be found here: http://wpml.org/faq/install-wpml/
2. After updating, attempt to synchronize the categories again. If the problem persists, provide screenshots to illustrate the issue.
3. Increase the WordPress memory limit to at least 256MB to ensure sufficient resources for WPML operations. This can be done by adding the following code to the wp-config.php file:

You can verify the updated memory limit in WPML -> Support.

If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.