Problem: The client is trying to synchronize the French version of their website with the English version but is encountering issues. Specifically, there are extra social media icons in the footer, a generic header message that won't update, and a news page that is not reflecting changes. Additionally, the Page Title Bar is not supposed to show up in the French version, but it does. Solution: We recommended following the steps in our documentation to ensure that the Header and Footer are translated correctly when using the Avada theme. The documentation can be found here: Translating Avada Layout Sections.
If the client is not using an Avada layout for the header, the issue might be related to setting different global options with WPML, as described in the following documentation: How to Set Different Global Options with WPML.
If these solutions do not resolve the issue, we asked the client to provide more details on how they configured the sections causing trouble, and to ensure they have a backup of their website before providing us with access to their WordPress dashboard.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance: WPML Support Forum.
