Problem: The client is using the Blocksy theme and attempting to add a custom information table to the WooCommerce product page using a hook. While the default language works fine, the translations made using WPML do not appear on the site. Solution: First, ensure that the hooks are set to be translatable in WPML. This can be done by navigating to WPML > Settings > Post Types translation and making the Hook post type translatable. More details can be found here: Translating Custom Posts. Next, if the hook is used in the customizer, it's necessary to specify where WPML should apply the translation of the hook. This involves going to WPML > String Translation, clicking on 'Translate texts in admin screens', and searching for the post ID of the hook in the default language. Once found, ensure it is included in string translation. Then, add the corresponding post ID for the translated language. Detailed guidance on this process can be found here: How to Translate Theme Options. If these steps do not resolve the issue, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
