Problem: The client was experiencing a fatal error when trying to update a download on their site, specifically with the WPML Multilingual CMS plugin. The error message indicated an 'Uncaught Exception: قالب صفحة غير صالح' in the WPML post duplication class. Solution: 1. We recommended enabling WP_DEBUG in the wp-config.php file to gather more detailed error information. This involves setting
define('WP_DEBUG', true);
and
define('WP_DEBUG_LOG', true);
to log errors to a debug.log file within the /wp-content/ directory. For more details on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/. 2. We suggested deactivating, deleting, and reinstalling a freshly downloaded version of the WPML plugin, reassuring the client that all settings and translations are preserved in the database, hence no data would be lost. 3. We offered to set up a staging site for further investigation if the client was uncomfortable performing these steps on their live site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed guidance on how to use WPML with the Download Manager plugin, specifically on how to separate packages when switching from UK English to US English. Solution: We apologize for the delay in response. After researching, it appears that the Download Manager plugin may not be fully compatible with WPML. It is not listed in our official WPML-compatible plugins repository. We suggest using this custom Google Search to find related support tickets: Google Search for WPML and Download Manager. Additionally, there are two support topics on the plugin's website that might be helpful, but they require an active account to access:
If these resources do not resolve the issue, we recommend contacting the Download Manager support directly at their contact page to inquire if they have a guide for WPML compatibility.
Please note that the solution provided might be outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem:
The client needs to manually translate the translated product SKUs in WooCommerce, but finds that the field is locked and cannot edit them using the usual steps in WPML.
Solution:
We, the WPML Support team, recommend not changing SKU settings for translated products, as our "WooCommerce Multilingual & Multi-Currency" plugin is designed to sync details like price and SKU between original products and their translations. Changing the SKU can cause unexpected behavior in aspects such as stock. Instead of translating the products, we suggest creating a separate product per language. To do this:
1. Change the language in the top administration bar.
2. Create a new product for each language, which will result in separate products per language.
If this solution is not relevant to your case, because it is outdated or simply does not apply to your situation, we suggest opening a new support ticket. We also highly recommend reviewing known issues, checking the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, feel free to contact us on the WPML support forum.
Problem: The client reported that some blog posts, which had been translated into German, reverted back to English while the title and other elements remained translated. This issue was observed on the German version of the site, although the French translations appeared to be unaffected.
Solution: 1. We checked and found a pending translation update for the German language version of the post. Updating the translation through the WPML Translation Editor resolved the issue for that post. 2. We noticed that several other posts on the German Blog page still displayed English content. Upon further investigation, it was found that these posts were originally written in English and had not been fully translated into German. 3. We advised the client to ensure that the German posts are fully updated with German content. 4. If the German content was previously present and has since been replaced with English content, we requested detailed information on any actions or changes that might have led to this issue. 5. For re-importing content, we recommended ensuring that the German contents are correctly included in the import file and suggested reviewing the WPML All Import plugin documentation for guidance on the process.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please do not hesitate to open a new support ticket.
