Problem: The client was experiencing a 404 error when trying to access courses in languages other than the default after translating them using WPML. Additionally, some content under the Curriculum tab and sidebar elements like 'Add to Wishlist' and 'Share' were not translated on the course page. Solution: 1. We recommended ensuring that the course slug remains the same across all languages. This can be checked by going to Pages > All Pages in the secondary language, using the 'Quick Edit' to verify that the slug matches the default language. 2. For the 404 error, we suggested refreshing the permalinks by navigating to Settings > Permalinks and clicking 'Save Changes' without making any edits. 3. For untranslated strings under the Curriculum tab and in the sidebar, we advised using 'WPML > String Translation' to search for the specific text and add translations. If certain texts are not found, we recommended following the guide on this page.
If these steps do not resolve the issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: The client is trying to disable the auto-translate feature on their site but is unsure how to proceed since their translation editor is set to Classic mode, which does not provide an option to change the translation mode. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to WPML > Settings. 2. Under Translation Mode, click on Change Mode. 3. Choose 'Translate what you choose', then save your changes. However, if you are using the Advanced Translation Editor and have automatic translation credits, content might still be translated automatically. In such cases, you can revert the translation by clicking the "Undo Translation" button in the Translation Editor.
We also confirmed that with the Classic Translation Editor selected, automatic translation should not be active, and no content should be automatically translated.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: If you're experiencing issues with the 'Enter' key not creating a new line in the English translation of product pages on your multilingual site, this might be due to the handling of new line characters in WPML settings. Solution: We recommend the following steps to resolve this issue: 1. Navigate to WPML->Settings->XLIFF file options. 2. Enable the option "Do nothing - all new line characters will stay untouched." 3. Make a small edit to the content and send it for translation. If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify the version of the permanent fix. Ensure that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
