Problem: You have changed the product category slug to 'category' for the English version of your site, but in the German version, the URL still shows as 'produkt-kategorie' instead of 'kategorie'. Solution: We recommend going to WooCommerce → WooCommerce Multilingual & Multicurrency → Store URLs and adjusting the translation for the German version there. If the issue persists, please provide us with screenshots or links that illustrate the problem. Additionally, ensure you have provided debug information to help us better understand and resolve the issue. You can find instructions on how to provide this information here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client is experiencing issues where filters translated using WPML are displaying correctly in English but not in German on their WooCommerce site. Additionally, they cannot add German categories in the WooCommerce coupon section, only English ones. Solution: We recommend checking that all necessary categories are correctly translated and assigned in WPML. For the filters not appearing in German, ensure that the correct taxonomies are selected for each filter. You can do this by visiting the filter settings page for the German language. Here is a link to guide you: Translating Widgets Documentation. For the issue with adding German categories in the WooCommerce coupon section, ensure that these categories are fully translated and available in German. If they are not, you will need to translate these categories using WPML.
If these solutions do not resolve your issues or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client was experiencing a 404 error when trying to access courses in languages other than the default after translating them using WPML. Additionally, some content under the Curriculum tab and sidebar elements like 'Add to Wishlist' and 'Share' were not translated on the course page. Solution: 1. We recommended ensuring that the course slug remains the same across all languages. This can be checked by going to Pages > All Pages in the secondary language, using the 'Quick Edit' to verify that the slug matches the default language. 2. For the 404 error, we suggested refreshing the permalinks by navigating to Settings > Permalinks and clicking 'Save Changes' without making any edits. 3. For untranslated strings under the Curriculum tab and in the sidebar, we advised using 'WPML > String Translation' to search for the specific text and add translations. If certain texts are not found, we recommended following the guide on this page.
If these steps do not resolve the issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
