Problem: The client was facing multiple issues with their multilingual site translated using WPML. The specific problems included incorrect application of 'content vertical spacing' across translated pages, non-application of display rules for the 'Culinary Temptations' Kadence element on translated pages, and translated menu items not appearing in the menu using the Kadence query card.
Solution: 1. To address the issue of 'content vertical spacing', we suggested checking the specific sections where this issue appears and making adjustments directly on the translated pages. 2. For the Kadence element 'Culinary Temptations' not displaying correctly, we requested screenshots to better understand the issue. 3. To ensure translated menu items appear using the Kadence query card, we advised manually editing the translated page and adjusting the query in the 'Query Card' module. Additionally, we configured the 'Price and Menu order' custom field to 'Copy' to ensure consistency across languages. 4. We also addressed issues with internal links pointing to the original language by suggesting the translation of these links as per the documentation here: https://wpml.org/faq/how-to-translate-links/ 5. For pages translated but showing no content, we recommended making minor edits in the original language and retranslating to carry over the content to other languages.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's site breaks every time there is a WPML update, displaying only links instead of the expected page content. Solution: We recommend updating WPML and other plugins or themes in a staging environment before applying changes to the live site. This approach is considered best practice to avoid disruptions on your live site. After performing the update in the staging environment, please inform us so we can analyze the situation if the issue persists.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem continue, please open a new support ticket with us for further assistance.
Problem: The client is trying to translate elements of the Kadence theme on their WordPress site using WPML, but some elements are not showing up on translated pages because they are set to 'Not translate'. Solution: 1. Verify that Kadence Elements are set to 'Translatable - only show translated items' at WPML > Settings > Post Type Translation, and ensure all custom posts (elements) are translated. 2. Navigate to WPML > Settings > Custom Field Translation, click 'Show system fields', and set the custom fields related to Kadence settings to 'Copy'. 3. For the display conditions that are not translating correctly, set the custom field
_kad_element_show_conditionals
to 'Copy once'. This allows manual setting of display conditions in the second language using the Element Settings in the Sidebar without overwriting the setting when translating the Element again. 4. Go to Appearance > Kadence > Elements and use the WPML Translation Editor to translate the elements.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are trying to make the translation of shipping options work with the Weight Based Shipping plugin on your site, but you cannot make the translation work. Solution: We have identified that this issue has been previously reported to our compatibility team. Currently, there are no known workarounds within WPML for this specific plugin. We recommend contacting the author of the Weight Based Shipping plugin to report this issue and inquire if they have a solution or workaround. Additionally, encourage them to join our GO-Global program to enhance compatibility with WPML. Alternatively, consider exploring other plugins that offer similar functionality and are known to be compatible with WPML. You can find a list of such plugins here: https://wpml.org/plugin/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
Problem: You are trying to edit the Greek translation for your homepage, but the translation has disappeared. When attempting to edit, the Gutenberg editor indicates that content can only be edited in UX builder. Solution: If you're experiencing this issue, we recommend checking if the WPML editor is selected for the homepage, you can open the open the page in WordPress editor and check this on Language metabox. If not, select it and update the translations. This adjustment should resolve the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with links on translated pages pointing to the English versions despite running the 'Translate Link Targets' function and clearing the cache. Additionally, the client wants to change all translated URLs to use the English alphabet to avoid unicode characters in URLs. Lastly, there is a specific link to the homepage that, even when translated, redirects to the English homepage instead of the translated versions.
Solution: For the general link translation issue: 1. Open the page in the default language for editing. 2. Edit the translation. 3. In the Advanced Translation Editor (ATE), search for the links (i.e., 'http' or 'https'). 4. Correct the link to the translated version manually. For more details, see how to translate URLs with the Advanced Translation Editor.
Regarding the unicode characters in URLs, this is not an issue as browsers convert them to readable formats automatically. For more information, see Unicode characters in URLs and URL Encoding Reference.
For the specific link to the homepage: 1. Register the Kadence block in WPML -> Settings -> Custom XML Configuration using the following code:
For more details, see how to make custom Gutenberg blocks translatable. 2. Update the English page to trigger the changes. 3. Update Greek and Russian translations. 4. Search for 'http' in ATE and fix the home link as per the translation. 5. Repeat for other pages using this block for the home link.
If this solution doesn't look relevant, please open a new support ticket at WPML support forum.
