Problem: The client is experiencing an issue where translated content using WPML does not appear on the front-end of the website, despite appearing correctly in the backend and all translations being marked as complete. The language switcher changes the URL, but the content remains in the default language. Solution: 1) Ensure that all WPML plugins are updated to the latest versions. There might be a notification indicating that WPML String Translation is enabled but not effective due to WPML being outdated. 2) Verify that the user profile associated with WPML has an email address entered. This can be checked under the WPML Translation Management log page. 3) If the problem persists after updating, consider disabling any firewall or security plugins temporarily as these might be blocking WPML from making necessary adjustments to the page or database.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client could not see options in the WPML settings as described in the documentation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to the WPML >> Settings page. 2. Enable the Advanced Translation Editor. 3. Revisit the WPML >> Translation Management page and check if the Translation Tools tab is now visible.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where the OTGS Installer appears activated in your plugin list but does not function properly, preventing the installation or update of WPML-related plugins. Solution: If you're facing this issue, we recommend you try the following steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site. 6. Copy the key, paste it back into the input box, and press the Register button. 7. Take a backup of your site. 8. Try to install/update WPML plugins again.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing issues with translating new page elements on your website using WPML. Despite deleting and creating a new translation, the new elements do not appear, and the old layout remains. Solution: 1. In ACF > Field Groups, delete all the groups you created in secondary languages and keep only the original one in your primary language. 2. In WPML > Settings > Post types translation, set Field Groups (acf-field-group) to "Don't translate". 3. Install the ACF Multilingual add-on using the banner at the top of your dashboard. 4. Go back to ACF > Field Groups, edit the original group (the only one left), and select the multilingual mode "Same fields across languages". This setting allows you to use the same group and translate the value of each field. For more information, visit https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/
It's important to note that in that particular case, the client was also experiencing an issue related to permalink manager.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
