zakariaaG-2

Problem:
The client requested a refund for the WPML Multilingual CMS plan due to a compatibility issue with their current theme, which affects the layout after translation.
Solution:
We provided a link for the refund process: https://wpml.org/purchase/refunds/. Additionally, we offered assistance to resolve the compatibility issue and suggested checking our list of officially compatible themes: https://wpml.org/theme/.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.