The client is experiencing issues with translating their website content using WPML, despite having bought credits and using automatic translation. The menu translates, but the web content does not.
Solution:
We recommend checking the translation status of your posts and pages. First, navigate to Posts>>All Posts or Pages>>All Pages in your site's default language. You can switch between languages using the Dashboard language switcher at the top header. Look for Pencil Icons next to the posts/pages in the list, which indicate that translations are available. If you see these icons, click on them to open the WPML Translation Editor and verify if the content shows as translated.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML Support Forum.
Problem: You are experiencing an issue where some links on your translated French pages still point to the original English pages, despite using the Translate Link Targets feature in WPML. This occurs even after all translations are completed, and some links were not automatically updated to point to their corresponding French versions. Solution: When visiting the website we could not longer confirm the issue. If you run into a similar problem, we suggest visiting the Translating Page Slugs documentation for guidance on ensuring links point to the correct language versions.
If this does not resolve your issue, or the solution seems outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly through the WPML support forum.
Problem: The client transferred their test environment to a live setting and mistakenly transferred the translation memory to the new URL. They needed to remove the translation memory link between two pages and reset the translation memory for a specific language translation. Solution: Please open a new support ticket at our support forum.
Problem: You started the automatic translation process using WPML and paused it due to issues. After resolving these issues and restarting the process, the translation queue appears to be frozen and has not progressed. Solution: The issue might be due to a 'TypeError: Failed to construct 'URL': Invalid URL', which can occur if the site URL changes and the site was not migrated successfully. It's possible that the jobs in the Translation Management > Jobs do not belong to this site and have caused confusion. Please check if these jobs were created on the live site before migrating to the staging site. If this is the case, we recommend verifying the site URL and ensuring that the migration was completed successfully.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
