Problema: Il cliente non riesce a tradurre una stringa specifica nelle pagine di WordPress GDPR e il sito non appare nell'elenco dei siti registrati su WPML. Soluzione: Se non riesci a trovare la stringa per tradurla, potrebbe essere che non sia traducibile. Ti consigliamo di seguire le istruzioni fornite qui per cercare le stringhe che non appaiono nella pagina di traduzione delle stringhe. Se la stringa è stata tradotta ma non appare nel frontend, potrebbe essere un problema di cache. In questo caso, prova a svuotare tutte le cache del server.
Se la soluzione proposta non risolve il problema o se le informazioni sembrano non aggiornate o non applicabili al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di verificare le questioni note, di controllare la versione della correzione permanente e di confermare che hai installato le ultime versioni dei temi e dei plugin. Per ulteriore assistenza, visita il forum di supporto WPML.
Problema: El cliente ha cambiado de dominio de novtec.net a novtec.es y necesita actualizar esta configuración en WPML. Además, un elemento del menú no se traduce correctamente, aunque el resto sí lo hace. Solución: Para el cambio de dominio, este no afecta directamente a WPML, sino que se relaciona con cómo se realizó el cambio en la base de datos durante la migración. Si los enlaces en el idioma original han cambiado al dominio correcto, se recomienda revisar la documentación sobre cómo traducir enlaces en https://wpml.org/faq/how-to-translate-links/.
En cuanto al problema de traducción del menú, se sugieren los siguientes pasos: 1. Ir a Apariencia -> Menús. 2. Seleccionar el menú donde se encuentra el enlace que no se traduce. 3. Cambiar al idioma secundario y corregir el enlace manualmente. 4. Guardar los cambios. Además, se puede consultar la guía oficial para la traducción de menús en https://wpml.org/es/documentation-2/guia-de-inicio/traduccion-de-menues/.
Si estos pasos no resuelven el problema, se recomienda resincronizar los menús desde WP Menu Sync o editarlos manualmente si se configuraron de esa manera anteriormente.
Si la solución proporcionada no es relevante debido a que podría estar desactualizada o no aplicar a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are experiencing a 500 error on your site after a .htaccess file is automatically created when you make changes in Settings --> General. This file seems to be created in an incorrect location. Solution: The creation of the .htaccess file is a normal behavior when updating permalinks settings, as it is essential for the correct functioning of permalinks on your site. However, if the .htaccess file is causing issues, it might be due to it being overwritten incorrectly. We recommend checking out this documentation on why the .htaccess file might get overwritten and how to handle it: Why is .htaccess getting overwritten with the language folder on my WPML website? Please ensure to back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client's site loads 'broken' when accessed without specifying 'EN' or 'FR' in the URL. This issue occurs when the WPML plugins are active. Solution: We recommend checking if you are using the 'Use directory for default language' option in WPML, which requires setting up a Root Page. For more information on what a Root Page is and whether you need one, please visit What is a Root Page, and do I need one? Additionally, consider setting up a redirection from the root domain to the default language directory. Detailed guidance on this can be found here: Redirect the root domain to the default language directory
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problème : Le client souhaite masquer le drapeau de la langue active dans le sélecteur de langues d'un header Elementor. Solution : Si vous rencontrez ce problème, nous vous recommandons de suivre ces étapes : 1. Allez dans WPML > Langues > Sélecteur de langue > Modifier. Vous trouverez ici une option pour désactiver l'affichage du drapeau de la langue active. 2. Si vous utilisez Elementor, créez un sélecteur personnalisé à partir de la page des langues. Le modèle Elementor devrait utiliser ce sélecteur personnalisé par défaut.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ultérieures ou qu'elle ne s'applique pas à votre cas spécifique. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: The client is facing an issue where translated products on their website do not automatically use the same image as the original product. They want to avoid duplicating the image in the media folder and ensure that the same photo is used across all languages. Solution: We recommend following these steps to ensure that the same image is used across all languages when translating a product: 1. When creating or editing a product in the original language, navigate to the right column to the Language block. 2. At the bottom of this block, select the two checkboxes to duplicate the featured image and the attached media. 3. Save the changes. 4. If necessary, update the product translation and double-check that the translated product now displays the same images as the original. For more detailed guidance, please refer to the first FAQ at the end of our documentation here: WPML Media Translation FAQ.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
