Problem: If you're unable to see the language selection menu in WP All Import, even though all additional plugins seem to be installed. Solution: We recommend installing the "WPML All Import" addon. You can find this addon in the downloads section of your WPML account or by navigating to Plugins > Add new plugin on the "Commercial" tab. For detailed guidance, please refer to the documentation here. Additionally, be aware of several known issues that might affect your setup:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is trying to set up WPML to automatically translate all current and future product reviews into English and German. They are specifically looking to configure WPML to recognize and translate new review strings under the domain 'wcml-reviews' automatically. Solution: Currently, only Post Types and Taxonomies can be translated automatically in the background. Strings from WPML > String Translation cannot yet be automatically translated when using "Translate everything automatically". The client will need to create jobs for those strings and send them to be translated automatically. You can even send entire text domains to automatic translation. For more details on translating product reviews, we recommend visiting this guide.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client encountered an error stating 'There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.' This issue was due to not meeting the minimum server requirements for WPML. Solution: We recommended increasing the WordPress memory limit to at least 256 MB, as WPML requires a minimum of 128 MB. The client's current WordPress memory limit was only 40 MB, despite having a PHP memory limit of 1024 MB. To resolve this, the client needed to: 1. Connect to their website's server and open the
wp-config.php
file located in the WordPress root directory. 2. Add the following line of code to increase the memory limit:
define('WP_MEMORY_LIMIT', '256M');
This code should be added just before the comment:
// That's all, stop editing! Happy blogging.
3. Check the current values under WPML > Support > WordPress. If the hosting provider restricts these settings, we advised contacting them to make the necessary changes. Additionally, we suggested clearing the site's cache and temporarily deactivating any snippets in WPCode Lite for testing purposes. If these steps do not resolve the issue, we recommend visiting our known issues page and verifying the version of the permanent fix. Ensure that the latest versions of themes and plugins are installed. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with incorrect flag/language associations for strings in the Houzez theme dashboard, affecting both French and Spanish locales, despite the default site language being Spanish. Solution: 1. We recommend scanning the Houzez theme and related plugins for strings to ensure they are properly registered with WPML. This can be done under WPML → Theme and plugins localization. 2. Manually translate the strings using WPML → String Translation, ensuring to save and complete the translations for French and Spanish. 3. Clear the cache and recheck the affected dashboard section. 4. Increase the WP Memory Limit to at least 128MB for stability. This can be done by adding the following code to your
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at WPML support forum.
Problem: The client was unable to find the 'Edit' button for translating a contact form on their website and was unsure if the issue was due to having the wrong language selected or another reason. Solution: We confirmed that the original contact form was created in German, even though the site's default language was set to English. This discrepancy was why the 'Edit' button was not visible when the site was viewed in English. To resolve this, the client needs to ensure that the German language is selected when attempting to edit the German-created form. This can be done via the WPML Translation Dashboard or directly from the contact form's settings page in German.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client experiences issues with previously translated posts whenever a new translation is saved. This includes potential content loss, formatting issues, or language mix-ups. Solution: 1. Disable automatic translation to prevent background processes from interfering: * Navigate to WPML → Translation Dashboard. 2. Cancel any in-progress automatic translation jobs: * Go to WPML → Support → Troubleshooting. 3. Test translating a new post after performing the above steps. 4. If issues persist, increase the WordPress Memory Limit as it might be below the minimum requirement for WPML. 5. Ensure all WPML plugins are updated to the latest version by checking in WP > Plugins > Add new > Commercial Tab.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/ and verify you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support directly at WPML support forum.
Problem: The client inquired about uploading full translated texts in bulk to their multilingual site using WPML, rather than translating content part by part. They also sought to preserve the original English layout when adding translations and inquired about discounts for high-volume auto-translation credits. Solution: 1. To upload full translated content directly, open any page in the default language in Edit mode, enable the WordPress Editor from the Languages metabox, and paste the complete translated text in the translated page. For more details, see this documentation. 2. To preserve the original layout, duplicate the default language page into the secondary language and replace the content with the translated text. Alternatively, use the XLIFF export/import method for translating content externally and importing it back while keeping the original layout. More information can be found here. 3. For auto-translation, consider the pay-as-you-go subscription for more cost-effective options compared to purchasing large translation credit packages. Check options and pricing here.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
