Problem: Estás intentando traducir una frase específica en tu sitio web usando WPML, pero no encuentras la frase para traducir. Solution: Si estás experimentando esto, te recomendamos seguir los pasos descritos en nuestra guía de traducción de cadenas. Puedes encontrar la guía aquí: Traducción de cadenas que no aparecen en la página.
Si la solución proporcionada resulta ser irrelevante, ya sea porque está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos encarecidamente revisar los problemas conocidos en problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: Der Kunde kann den Hauptinhalt von Portfolioeinträgen übersetzen, jedoch werden die Portfolio-Details, wie 'Project Sub Title' und einige benutzerdefinierte Felder, nicht in der Übersetzung angezeigt und tauchen auch nicht in der WPML-Übersetzungsoberfläche auf. Solution: Wenn Sie dieses Problem erleben, empfehlen wir Ihnen, in WPML > Einstellungen > Benutzerdefinierte Felder zu gehen und die betroffenen Felder auf 'Übersetzen' zu setzen. Wenn sich die Felder auf Einstellungen oder nummerische Werte beziehen, stellen Sie diese bitte auf 'Kopieren'. Anschließend sollten Sie die Felder auf dem Originalinhalt bearbeiten, den Beitrag speichern und die Übersetzung erneut durchführen. Weitere Informationen finden Sie in unserer Anleitung: Übersetzung benutzerdefinierter Felder.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The client is unable to translate their website using WPML's pay-as-you-go system despite having activated it. They encounter messages stating insufficient credits and are prompted to register for pay-as-you-go again when trying to activate automatic translation. Solution: If you're experiencing similar issues with the pay-as-you-go system in WPML, here are the steps we recommend: 1. Check if you have hit the pay-as-you-go safety limit. WPML has two safety limits to prevent excessive spending and fraud, triggered at $100 and $4,000 of spending in a month. Once you reach these limits, you need to make a payment to continue. 2. To make a payment, go to WP > All Posts, select any post, and click on the "+" button. This will open the Advanced Translation Editor where you can click on Add Credits. 3. If you want to translate specific pages or posts using automatic translation, ensure that these contents are selectable for translation in your WPML settings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket.
Problem: The client was unable to find how to translate the word 'City' into French 'Ville' using WPML. Solution: We accessed the WPML String Translation section and found that the word 'City' was already set to 'city' in French. We updated this to 'Ville' as required. If you're experiencing a similar issue, we recommend checking the WPML String Translation tool and updating the translation as needed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to translate text within Elementor's Title element on your site, but the text is not being translated. Solution: If you're experiencing this issue, it's likely because the custom widgets added by the theme or a plugin need to be registered for translation. We recommend registering these widgets for translation by adding XML code to the WPML-> Settings-> Custom XML tab. You can find the necessary steps and XML code in the tab. For more details on how to register page builder widgets, please check this guide. After registering, please verify if the headings on your translated home page are correctly translated.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported an error stating 'WPML could not load configuration files, which your site needs.' The RETRY button was not functioning, and despite clearing the log, the issue persisted. The client was concerned about the impact of this error on their site's functionality, especially with an upcoming site update. Solution: We advised the client to ensure their server's connection settings were correct and to check if any IP addresses needed to be whitelisted by their hosting provider. We recommended following the steps in our documentation on connection issues at https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ and also referred them to an errata page for a similar issue at https://wpml.org/errata/wpml-could-not-load-configuration-files-which-your-site-needs/. Additionally, we emphasized the importance of keeping all WPML plugins updated for better stability and security, instructing the client to perform a full backup before updating.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
