Documentation request

Problem:
The client is unable to translate their website using WPML's pay-as-you-go system despite having activated it. They encounter messages stating insufficient credits and are prompted to register for pay-as-you-go again when trying to activate automatic translation.
Solution:
If you're experiencing similar issues with the pay-as-you-go system in WPML, here are the steps we recommend:
1. Check if you have hit the pay-as-you-go safety limit. WPML has two safety limits to prevent excessive spending and fraud, triggered at $100 and $4,000 of spending in a month. Once you reach these limits, you need to make a payment to continue.
2. To make a payment, go to WP > All Posts, select any post, and click on the "+" button. This will open the Advanced Translation Editor where you can click on Add Credits.
3. If you want to translate specific pages or posts using automatic translation, ensure that these contents are selectable for translation in your WPML settings.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket.

Problem:
The client reported an error stating 'WPML could not load configuration files, which your site needs.' The RETRY button was not functioning, and despite clearing the log, the issue persisted. The client was concerned about the impact of this error on their site's functionality, especially with an upcoming site update.
Solution:
We advised the client to ensure their server's connection settings were correct and to check if any IP addresses needed to be whitelisted by their hosting provider. We recommended following the steps in our documentation on connection issues at https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ and also referred them to an errata page for a similar issue at https://wpml.org/errata/wpml-could-not-load-configuration-files-which-your-site-needs/. Additionally, we emphasized the importance of keeping all WPML plugins updated for better stability and security, instructing the client to perform a full backup before updating.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problem: El cliente no puede encontrar cómo traducir los nombres de los países en una sección de listado de su sitio web, así como las palabras 'anterior' y 'posterior' en otra sección.
Solution: Para traducir los nombres de los países y las palabras 'anterior' y 'posterior', recomendamos seguir los pasos de nuestra guía de traducción de cadenas, que puede encontrar aquí: Traducción de cadenas.
En cuanto a los campos personalizados, como el caso específico del campo que contenía 'Colombie', es necesario seguir los pasos de nuestra guía para traducir campos personalizados disponible aquí: Traducir campos personalizados.
Además, hemos creado un video corto que muestra cómo traducir la palabra 'Colombia', que puede ver aquí: Video tutorial.

Si la solución proporcionada no resuelve su problema o si la información parece desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en problemas conocidos, verificar la versión de la solución permanente y confirmar que tiene instaladas las últimas versiones de temas y plugins. Para más asistencia, no dude en contactarnos en nuestro foro de soporte.