Problema: El cliente está experimentando cambios automáticos en los textos de su sitio web después de modificarlos desde el personalizador del tema. A pesar de actualizar todo a las últimas versiones y desactivar ciertas funciones, los textos se siguen cambiando solos, especialmente de español a inglés en varias secciones como la barra superior, información de envío, y títulos de secciones. Solución: Si estás experimentando cambios automáticos en los textos de tu sitio web después de modificarlos desde el personalizador del tema, te recomendamos revisar las configuraciones de WPML y asegurarte de que las cadenas de texto están correctamente configuradas en los idiomas originales y sus traducciones.
Si esta solución no resuelve tu problema o parece irrelevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, no dudes en contactarnos en nuestro foro de soporte.
Problem: If you're experiencing issues where you cannot see the category pages in other languages and it throws an error, Solution: We recommend removing the translations for product category slugs and then adding them again as they were before. This action can resolve the issue of category pages not displaying correctly in different languages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is experiencing issues with assigning a Translation Manager role in WPML. Specifically, some users cannot be assigned the Translation Manager role. Additionally, there is an issue with importing XLIFF files, where the error message indicates that the translation job or the XLIFF file does not belong to the system. Solution: For the issue of assigning the Translation Manager role, the user deleted the users and recreated them which solved the issue. Regarding the XLIFF file import error, it is crucial to ensure that the original content does not change after exporting the XLIFF file and before importing it back into WPML. If changes are made to the original content, it will generate a new job ID, causing the XLIFF file to mismatch and fail during the import. For more details on handling this issue, please refer to our documentation here: Handling XLIFF file errors in WPML.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
Problem: If you're wondering whether WPML can display the US English variant of your website when a browser is set to US English (en-US), instead of the default English version. Solution: We confirm that WPML can indeed serve the US English variant if the browser language is specifically set to US English (en-US) and the US English variant is published and active on your site. If the browser language is set to English generally, it will default to the main English version of your site. We have tested this functionality on a fresh WP site and confirmed that it works as expected.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
