Problem: The client has a Custom Post Type (CPT) with Jet Engine for real estate properties on their website. Although the template is translated into English, when accessing the English version of the property page, it displays the French template instead of the English one. Solution: We suggested checking if the template applied to the untranslated property is 'single property fr – ElBuilder'. This template might not have been translated yet, which could explain why the English page is showing the French template. If this was not the case, we offered to install the Duplicator plugin to create a copy of the website for a detailed investigation in a controlled environment. However, the client realized they had misidentified the template to be translated, translated it correctly, and resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please contact our support team for further assistance.
Problem: El cliente estaba experimentando problemas al traducir productos y páginas en su sitio WooCommerce utilizando el plugin WPML. Los productos no se traducían correctamente y al intentar traducir las páginas, aparecía un mensaje indicando que WPML no podía enviar parte del contenido para traducir. Solution: 1. Se solicitó al cliente que compartiera la información de depuración del sitio siguiendo los pasos de la guía de WPML (https://wpml.org/es/faq/como-puedo-proporcionar-mi-informacion-de-depuracion-para-obtener-soporte-mas-rapido/). 2. Se revisó la configuración y se identificó que faltaban traducciones en las plantillas de productos y en los productos agrupados. Una vez traducidos, el problema con los productos se resolvió. 3. Se recomendó al cliente actualizar todos los plugins y temas desactualizados para evitar conflictos en el código (https://www.irepairs.es/marketCLON/wp-admin/update-core.php). Además, se aconsejó crear una copia de seguridad antes de realizar las actualizaciones. 4. Se proporcionó un video al cliente describiendo los pasos para traducir las páginas correctamente.
Si la solución proporcionada no resuelve su problema o si encuentra que la información está desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente e instalar las últimas versiones de temas y plugins.
Problema: Nella Dashboard di Traduzione, impostando i filtri per tradurre dall'inglese all'italiano, i post pubblicati e non completati, il cliente vede nell'elenco anche i post di altre lingue. Questo impedisce di selezionare tutti i post in inglese non ancora tradotti in italiano per la traduzione automatica. Soluzione: Abbiamo identificato che il plugin 'Page Links To' potrebbe causare il problema di visualizzazione errata dei post nella Translation Dashboard. Questo plugin viene utilizzato per impostare URL personalizzati per i post, il che potrebbe creare discrepanze tra il titolo mostrato in WPML e l'URL effettivo. Consigliamo di verificare le impostazioni di 'Page Links To' per i post problematici e assicurarsi che le impostazioni corrispondano alla lingua e al contenuto desiderati.
Se la soluzione proposta non risolve il problema o se sembra non essere più rilevante, vi invitiamo a visitare la pagina dei problemi noti e a verificare che abbiate installato le versioni più recenti dei temi e dei plugin. In caso di ulteriori difficoltà, non esitate a aprire un nuovo ticket di supporto.
Problem: The language switcher flag is aligned to the top of the mobile header instead of the middle, unlike other icons. Solution: We recommend adjusting the CSS for the mobile language switcher. Specifically, you should modify the CSS to remove the bottom margin from the
line, the switcher should align properly in the middle of the mobile header.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with displaying the WPML language switcher in a custom header space created with Elementor and the Saasive theme. Solution: 1. Edit Your Header Template with Elementor: Access your WordPress admin, navigate to Templates → Theme Builder, and edit your header with Elementor. 2. Add the WPML Language Switcher Widget: In the Elementor editor, search for the WPML Language Switcher widget and add it to your header. 3. Customize and Publish: Customize the appearance of the language switcher and publish the changes. 4. Translate the Header: Ensure the header template is translated for all languages using WPML’s Translation Dashboard. 5. If the issue persists, consider adding the language switcher to the main menu for better visibility across all devices. You can manage this in WPML -> Languages -> Menu language switcher. 6. Adjust the style of the language switcher using CSS at WPML -> Languages -> Language switcher options -> Additional CSS.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: The client reported that Google only indexes the English pages of their multilingual site, even when manually indexing other languages. The '/EN/' slug appears despite other languages being set up, and WPML is configured correctly.
Solution: We recommended the following steps to address the issue: 1. Ensure the WPML SEO Add-on is active by checking under Plugins → Installed Plugins. If not present, install and activate it from Plugins → Add New → Commercial tab. 2. Verify the presence and correctness of 'hreflang' tags on translated pages by viewing the page source and searching for 'hreflang'. 3. Check the WPML's Language URL format under WPML → Languages and ensure 'Different languages in directories' is selected. 4. Disable the Browser Language Redirect temporarily under WPML → Languages to avoid confusion during indexing. 5. Re-save permalinks under Settings → Permalinks and re-submit sitemaps in Google Search Console.
Additionally, we advised against using the Browser Language Redirect feature as it does not distinguish between users and search engine bots, which can affect SEO and indexing. This is documented in our guides:
If these steps do not resolve the issue or if the information seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: If you're experiencing issues with image alignment in a multilingual site using WPML and Elementor, where images within Hebrew (RTL) text are not aligning as expected compared to their English (LTR) counterparts. Solution: We recommend checking how your theme or page builder, such as Elementor, handles RTL layouts. WPML sets the language direction, but the actual layout response, including image alignment, is controlled by Elementor and your theme. You might need to adjust the Elementor widgets and templates manually or apply CSS that uses logical properties for alignment, rather than fixed directional values. For further assistance, consider reaching out to Elementor Support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for personalized assistance.
